About matthewpage

matthewpage · 12-17-2011

Hi GuysI am collecting a an account number that is up to 16 digits long. If it the string is less than 16 i want to pad the string out with zeros. This is what i have so far.string.length() <= 16 True set length = string.length() - work ...

matthewpage · 12-13-2011

Hi AllI want to be able to pass call data based on account number etc that i am capturing in one script and then use it in another. I have an inbound script that captures the clients account number and captures their details. If there are no agents a...

matthewpage · 05-06-2011

I have noticed when running reports that the default time zone always seems to be -5 Indiana (East). I have changed the business calendars under the departments but it does not seem to make any difference to the reports. Is there some where else this...

matthewpage · 04-20-2011

Hi AllHas any one had any experience with load testing a UCCE enviroment? We need to prove that the system can handle X amount of BHCC and load it to the death basically. Has any one ever done this? If so how and what tools were used?Thanks,Matt

matthewpage · 04-05-2011

HI AllHas any one successfully configured ccb for CVP 8.0? I have been following the admin guide but I hit an issue where you are meant to configure the survivability tcl script. When I try to enter the ccb param I get the following error each time:H...

matthewpage · 12-17-2011

Thanks Graham!

matthewpage · 11-22-2011

Hi NathanYour certainly planning ahead! The support for UCCX is meant to be in the 9.5 release of Finesse which is not due until the 2nd half of next year. Any way you will find that CAD workflows would have made there way back into finesse by this t...

matthewpage · 10-10-2011

It depends if you are using it in production or just in your lab. If it is production open a sev 1 TAC case and your get an ES. If, like me its just NFR lab you will have to sit back and wait for the next SU. :-(Matt

matthewpage · 10-08-2011

Also have the same issue. Did you manage to get a resolution or anything from Cisco?

matthewpage · 10-04-2011

HiThe key to your issue is the UCCE Realm file. For some reason they havent included the details to access the root. To be able to do this you need to SSH to the server (not through VMWare Console) and then login in with the username: root and passw...

Member Since	‎01-05-2008 09:56 AM
Date Last Visited	‎04-06-2018 12:27 AM
Posts	210
Total Helpful Votes Received	92

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UCCX - how to pad out a string?

UCCX 8.5 - Can you pass Call data between scripts?

EIM 4.3.1 - Where do you change the default timezone for reports?

UCCE/CVP Load testing

Courtesy Callback Configuration

UCCX - how to pad out a string?

Finesse and interacting with thick client end user apps (SAP)

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Unable to get Twitter Stream working in SocialMiner

Finesse Install Issues