Real Time Reports showing more calls in Q than Supervisor Desktop

[cmbhelpdesk]

We are running UCCX 5.0 and are seeing an issue where there are multiple calls in queue on the Real Time Reporting, however supervisor desktop shows only a few.

It seems the RTR applicaiton does not get updated when calls are delivered?/// thoughts?

[htarra]

supervisors can use the link http:///appsupervisor to view RTR for CSQs.

Here is the document for capturing the Calls Stuck in Queue,

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080449ecf.shtml