Reason Code Location in SQL Schema

[steven.seeger]

We want to use the Reason Code creation tool to create codes that will be prompted for (back-door Wrap-Up) But, first i need to find the table they are stored in. Does anyone know where these are located in the IPCCx 4.0x data schema?

[irisrios]

They will be in the Agent_State_Trace table

[steven.seeger]

i apologize, my posting did not make it clear that we are working with IPCC Express Premium, 4.0.2

i found the table you mention, in ICM's schema

do you have a clue for me regarding ReasonCode in IPCC X's schema? thanks