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We want to use the Reason Code creation tool to create codes that will be prompted for (back-door Wrap-Up) But, first i need to find the table they are stored in. Does anyone know where these are located in the IPCCx 4.0x data schema?
IPCC Ex RPs appear to have Unregistered. CMgr saw them as Offline / UnRegistered. IPCC JTAPI sync showed them OK. Downing both IPCC srvrs was fianl solution to get registered.
Email Gateway / Permissions working (we can send via typing in email address)Reports Scheduled, Generated and ArchivedWe can't find where we can Schedule a Report, Auto Send to an Email Address. We can get to a pull-down, do a search, User Name com...
Have loaded ICM 5, SR 7, have created AW & HDS, Webview works. Created Client AW, have ICM Admin Workstation tool on desktop. When Config Mgr is clicked, ICM 5 Window pops, error msg: (-9986)Session to local database cannot be opened. Is this a SQL...
One of the issues that we have had is that the recodings are done round-robin between Master and Slave. So, recordings are on both servers. Does this occur on other installs? Is it something that can be addressed via configuration?
The docs seem to reference two processes. I have not been able to get the process described below to work. Here is something from a related thread:The audio files are located at c:\program files\cisco\desktop_audio and you can find this utility on I...
i apologize, my posting did not make it clear that we are working with IPCC Express Premium, 4.0.2i found the table you mention, in ICM's schemado you have a clue for me regarding ReasonCode in IPCC X's schema? thanks
did you ever find the sysobject that stores these Codes as they are created by Desktop Administrator? we are trying to do something similar, and we can't find the location of the Codes.thanks
