Is it possible to append data to a file. I've tried a few things with the extraxt and substitute. But no luck sofar. It dosn't matter if it's a text og XML file.
I have queries regarding IPCC Express CRS Editor:1) Can we create custom data types in the CRS Editor? Like structures in C language or Classes in C++.2) Can we dynamically create arrays in CRS Editor? For instance, if I need a string Arr...
Hi Pros,How can I make IPCC Fallback to CCM if it fails? My IPCC has one application & a pilot number of 999000. Now, in case IPCC Server fails I need to direct calls to agents using Hunting. I understand calls would be transferred to agents desktop ...
I'm trying to write a script that will queue to a specific skill based on the ICM dialed number. I'd like to this all in one queue node using the consider if option. I have 50 skills to put in this script so I'd rather not have to do a DN check and...
We are running the ICD agent on MS Terminal server. We have about 7-8 that have been working for a while now. We just installed ICD on a new TS and for some weird reason I can't see any of those agents (logged into that server) to show up on the supe...
Please, help to write correctly ICM script.See, please, attached file with icm script: 1-st screenshot - script itself2-nd screenshot (monitored) - agent is ready3-rd screenshot (monitored) - agent is not ready I can call to agent when agent is ready...
Hi does someone know how can i display calls in queue on ip phone 7940, what do i have to do, i would like it like real-time reporting stats, but on tel, can i use stats service from jsp folder somehow, do i have to connect to database, what tables.....
Using IPCC Enterprise 6.0 with CTIOS. When a call gets blind transferred twice, and the second agent updates the ECC variables for the call, the 3rd agent to receive the call gets the same ECC variables as the 2nd agent did instead of the updated EC...
Hi Pros,Attached is the script which I have created. I have 3 resource groups. Each assigned to a CSQ (so 3 CSQs too). Now I need to configure the script such that if CSQ 2 & 3 (nonapplications & hardware) agents are busy then the callers are held in...
Hi Pros,I have recently installed CRS 4.0.2, IPCC Express 4.0 Enhanced on Cisco OS 2000.2.7 My problem is such that when I try to access the historical reporting client & login with Supervisor or IPCCAdmin ID it throws a message that "2: 3/31/2006 5:...
Hi Pros,I need to know about Music on Hold for IPCC Express. I have a IPCC Express 4.0 Enhanced Package. CRS 4.0.2. CCM 4.1.3I have made a script which I have attached & basically when the caller is in queue I have added the call to go on hold. Now, ...
Hi Pros,I have a IPCC Express 4.0 Enhanced Setup. Now, I had selected G.711 as codec for IVR prompts during CRS install. Is there a way I can change the codec type to G.729 without reinstalling CRS. And also, can I use transcoding services if my call...
Is there a report that we can run that will show what options were selected by the caller? We are trying to get statistics on what menu choices they selected.
