hiwe are using CVP (IVR) . Now when ever customer dials in ,IVR prompts customer Press 1 for billing ,Press 2 for sales ,Press 3 for pin change . and press 9 to talk to agent.we have enabled bargin option . Now what we want that customer should liste...
Dear Pros,Is it possible to have the calls of certain agents always recorded in IPCC Express? I don't want to dedicate one supervisor for each agent. Are there any third party solutions that will do the trick?Thanks,-Mike
My manager wants to display the number of calls that are on hold in a certain queue on a diplay screen so all the agents can see it. Is there a simple way to accomplish this?
Can anyone tell me where I can find steps to backup IPCC Enterprise in case of a system failure or disaster? I can’t find any DR stuff on Cisco.com for it.
hello..I´ve been reading the other DBwrite conversions in the forum, and i seems that noone has a solution, if you want to use DB write with a $var.are there another way to write variables in databases from scripts.regards Steffen
What is the purpose of the 'User' field in the Upload Document/Prompt steps in IPCCX 4.0? Does it have to specify a valid CCM user, and what is it used for? There are no fields for password/PIN credentials so is it used for authentication in any way?
IPCC Enterprise/ ICM 6I am using the filter option in a get digit step. If the caller enters a number that isn't allowed the script goes to the unacceptable label. At this point I want to tell the caller the digit they entered X is not correct.If I a...
Hello,I am currently using IPCCX 3.1(3)My big question is does anyone currently know if you could look at what ANI is currently in que and what queue weight they are sitting at?Thanks,Javier
Has anyone successfully set this up Witness product before with IPCC Enterprise 6.0? We bought Witness a year ago and still can't get it up and running for any length of time. Witness tech support is not very helpful.
IPCC administrator guide page 230, quoted here "For datastore services, the best candidate is always elected as master."anybody knows how to determine which one is best candidate?
Reading the IPCC 4 adminstrator guide. Here is the excerpt. Not quite understand it, anybody can explain it. Why change it to sub , new data can be pick up? Thanks---------------------------------------When the publisher goes down for more than the ...
The prompt command S[speak this] will spell out the information between the brackets. I have Spanish installed along with English. What has to be done to get it to spell in Spanish? (Only for those times when the caller selected Spanish originally.)T...
