Does anyone know how to size of a call (in Kb) in the longest path? I mean, a Call that goes from MSC to the IVR (prerouting) and then to an agent (postrouting), transfered once, and finaly it is normaly ended. Is it possible to get this?
Hello,I have an issue with Historical Reports : When I try to make an agent login/logout activity report, based on a CSQ, I have only one agent shown in the report although the CSQ is Ressource Group based and contain more than 10 agents.What may be ...
Since CCM was upgraded to 4.1(3) - any new agents that are added, are not showing up in Supervisor Desktop. I have made sure the agents are associated with the supervisor and worked through a cisco pdf but to no avail. Any ideas or anyone seen this b...
Hi all, Will the network disconnection of the IPCC/IVR servers (a few hours) caused the ICM subsystem went PARTIAL_SERVICE?Is there a way to show alert in the form of sms/email, or warning message when the IVR encounters problems such as subsystem go...
I have a main script and within the script I have a node that is "Run Ext. Script". There is a box next to that which shows a number "in-progress" and a number below which shows "abort". Can someone tell me what causes these aborts and how I can corr...
I was installing the Agent (CAD) Software and Supervisor Software in a windows XP professional but after selecting Agent Destop without Media Termination it says "Cannot Open Process Token" and doesn't install.On another machines running windows xp t...
Has anybody had any experience with this application? We were planning on rolling it out with our existing ICM 6.0, but our upper management got word that is may either be shelved by Cisco or not up to snuff....any word/experiences? Thanks!
Since upgrading to IPCC Express 3.5.2 we are having a problem with a few agents. They login to CAD fine and then click on "Ready". Everything seems fine but 10 - 30 seconds later it automatically turns to "Not Ready". This only happens on 2 or 3 a...
We had an existing IPCC enterprise simplex setup. with ICM 6.0.Whe we tried to make duplex with additinal servers the Rogger A crashed.We rebuilt the whole IPCC enterprise duplex setup and reconfigured.We have the database of HDS is it possible to r...
The 3.x versions of IPIVR had the ability to share a repository so you could manage scripts in one location. The 4.x version does not seem to have the ability to share the repository among serveral IPIVR servers. This increases the management of th...
Hi AllAt a customer we are going to import around 350 skillgroups. I know this is a lot, but that's because our solution use levels! For that we want to use the Skill Group Bulk insert tool, but are a little bit worried about the consequenses with th...
I am new to report writing. I am trying to understand the layout of a Historical custom report. I have IPCC-x 3.5. Is there any doc that would help? Any doc that would show how to write a custom report?ThanksTrae
Need help configuring a http trigger. I have created a trigger /myapp and pointed it to the application/script test.aefStart Accept (--Triggering Contact--) Http Forward (--Triggering Contact--, "http://10.1.1.1:6293/test.jsp")Endtest.jsp display te...
