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Help me,I install OS 2000 server and upgrade OS to version 2000.2.7a. But when I setup CRS, I met error : " Installation Package could not be Opened..."Thanks.Mypt

We recently did a 4.0(3) to 4.0(4) IPCC Express upgrade. The upgrade automatically pushes the new CAD to the users. This, however, failed for about 95% of the desktops and we had to manually resolve the issue.Is there a log somewhere that would in...

HelloI erased by mistake this file to install the supervisor and administrator.Can someone tell me the contents, so I can use again?I have version 3.1(2)thanks!

We have two collocated primary and a cold standby on 3.5X and a third server at a remote site acting up as the monitoring / recording server for the agents at that site Can we still utilize the remote server to do monitoring and recording when we go ...

Where are these logs found and what are some of names of the logs.CAD Service Information document does not really give me the information.

Hi Pros,I have IPCC Express 4.0 Free 5 user license which comes with CallManager.Can I make changes in the script to achieve the following - 1) All callers in queue for more than 5 minutes should get an option for callback & somewhere in the system t...

I am trying to patch our ipccx to 4.0(1)SR1. I walk through all the steps in the CRS 4.0(1) Installation Guide until I get to logging into the ipccx server and running the CRS Update Tool. When I do this, I select the .tar archive and it says "The Up...

Hi,When our helpdesk agent puts a forward all on his phone, the forwarded number rings only 1 time and very short. After this the call enters the queue again.So, is it possible to do a forward on the agentphone or is it only possible via the IPCC sc...

Hi all,My problem is that when a user hangs the telephone, the FXO does not hang the call, is still active, Until you hang the telephone

Hi,We have IPCC 7.0 Enterprise. Our goal is applied in our system some kind of agent scripting software. This SW should to help agents work with customer, leads them through predefined structured call. For example, CTI vendor company Genesys have s...

Hi, I want to know if it's possible to display the number on call in queue directly on the "Cisco Agent desktop".I'm using IPCX 4.04Thanks !

I've noticed that when creating CTI ports through IPCCX 4.0(3), leading zeros are ignored. For example, CTI ports 00001XXX are created as 1XXX. Is there a workaround?

we did an installation from a CallManager 4.1(3)sr3a with a coresident IPCC Express 4.0(3)_Build080.Everything is working except, we have 4 strange phenomenons/Fault which seem to be linked:1. Every 20 seconds we see in the Windows eventvwr the messa...

(1) What is the difference between these two applications?(2) Why would you use one over the other to develop an IVR application?

Hi,Does any one know how to route a call based on the area code of the calling party. For example, I have an 800 number if someone calls this number from area code 404 they are routed/transformed to one phone number, if someone calls from area code ...