Remote Monitering problem in uccx 8.0.2

[renji joy]

Hi All,

We are using uccx 8.0.2 ,We configured remote monitering feature in call center ,Some time monitering some number not able hear conversation the phone is silent after that all agent desktop hanging around 1 min waht is problem please conisder this case

Thanks

[Nathan Gageby]

Could you provide more details?

[renji joy]

Hi,

Whenever monitering agent via remote monitering option i cant able to some agent monitering ,After that all agent desktop stucking around 2 minutes

Thanks