Contact Center

Hello there,I am working in a telecommunication company that has a contact center, with ICM 7.5 version.When I am generating Calltype reports; report 22 (Service Level report ) and compare it with CallType 32 report I found a strange thing:Call Type ...

Has anyone see an issue where the Dekstop Client Configuration Tool hangs when uploading the created files back to the server? We are running UCCX 8.02 (not su1).  The utility downloads everything fine, then gets to about 25% through uploading and ju...

AnyoneI've managed to save a debug script to the repository, ie with the filename {MIVR:10.44.6.6]Emergency,aef, unfortunately because this contains unsupported characters I cannot delete or rename it and I think it’s causing issues with the original...

Hi guys,UCCX 8.0/8.5. I wanted to get a realtime list of active  calls in the system from the UCCX database (currently using the  uccxhruser but I've tried with uccxwallboard as well). This would  include things like time started, the agent handling ...

Hello,I'm running UCCX 8.0(2) and am trying to get Barge and intercept working with CSD.   When I select the agent's call and then select Barge or intercept from CSD, it puts the agents call on hold but and does not offer it to the supervisor's CAD. ...

Hi all,I m facing issue in logining into UCCX.Initially i did the installation & integration with cucm it was working fine.For some reason i changed the IP Address of my cucm.Now as i try to login into uccx its giving me error (with same user id & pa...

What are the caveats when when move one of our UCCX 8.5 HA servers to our DR site?  The IP address will be changing during the move.

Does anyone know if it is possible to have multiple UCCX extensions assigned on a phone?Thanks!

Hi Guys,I am using UCCE 7.5 and i have physical MCS servers for PG's. Can i move the PG's to VM ware and does Cisco support VM ware?. If no,IS there any documentation mention about cisco not support VM ware?Thanks in advance.Regards,Dhinesh

Hi,I´d some issues on UCCX, because I can't check the current time on UCCX administration.The issue is because we had a change in local time (from GMT -4 to GMT -3), changes the time on NTP server ok, but the script on UCCX rejected calls because it ...

Hi, We are running uccx server MCS-7835-H2-CCX1 , and uccx 2003.1.2SQL-2K 5.0.2 . now there is a call delay issue.  when the agent in this queue is avialbe, the call which has been waiting in the queue cannot be transfered to the avialbe agent straig...

Hello,Is it possible to configure/program RONA (Re-route On No Answer) with UCCx (ver 8.5)? Is it possible to have the similer RONA function as follows?RONA with CVP: The RONA function ensures that when an agent does not answer c a call, the call is ...