Report Template Reference Guide for CUIC question

[wagnerm]

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_902/user/guide/CUIC_BK_CD5E4ED8_00_cuic-report-template-reference-guide.html

I see the report template that goes into detail for different reports on CUIC. This is version 9.0.2.

My customer is looking for the same thing for version 11.6 since there are some new reports (ex. live data)

The user guide and customization guide doesn't go into the same detail.

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/products-user-guide-list.html

Is there another document that I can send to my customer for CUIC 11.6?

[wagnerm · Accepted solution]

Someone answered me directly with what I was looking for.

Here is the Enterprise reporting guide that seems to have the old template information.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/User/Guide/ucce_b_cisco-unified-contact-center-enterprise116/ucce_b_cisco-unified-contact-center-enterprise116_chapter_01001.html

Mike