cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
401
Views
0
Helpful
2
Replies

Route Points and Agent extensions disassociate with pguser

mcalabadv
Beginner
Beginner

Anyone had an issue where Call Manager 4.1.3 and IPCC 6.0 Peripheral Gateways stop communicating even though the services are still running. This issue caused my route points and agent extensions to disassociate with the pguser, thus taking my call center offline. Rebooting CTI manager and restarting the PG's fixes it. Anyone know of a cause for this?

2 Replies 2

fmeetz
Enthusiast
Enthusiast

Disabling Hyperthreading on Call Managers and PGs.

Our customer is also frequently got this problem of route disassoication. Is that a bug with CCM or ICM which has problem with hyberthreading with the MSC servers.

Could ugprade to recent release of CCM or ICM solve this issues??

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers