Solved: Scripting Question

winston.lewis · ‎08-19-2010

Is it possible to have agents assigned to the same CSQ's but have two separate scripts and two separate CTI_RP?

Aaron Harrison · ‎08-19-2010

Hi

Yes, completely normal and possible.

You can send calls to a single CSQ from as many scripts as you like. You basically refer to the same 'CSQ' in two scripts on your Select step.

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Aaron Harrison · ‎08-19-2010

Hi

Yes, completely normal and possible.

You can send calls to a single CSQ from as many scripts as you like. You basically refer to the same 'CSQ' in two scripts on your Select step.

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

winston.lewis · ‎08-19-2010

Thanks for the quick response...