IPCC ent 7.1.5.0
Hello again gurus,
Scenario:
Sales queue in Area X receives call, we want to send over WAN to Sales queue in Area Y, which is already taking their own calls also. How can Area X Sales call numbers be reported on, as well as Area Y Sales calls (including Area X Sales calls)? Can I just set another call type for Area Y Sales before transferring over WAN, or will this actually null out the Area X call type?
Thanks for your help,
Jim