08-19-2010 05:52 AM - edited 03-14-2019 06:19 AM
Is it possible to have agents assigned to the same CSQ's but have two separate scripts and two separate CTI_RP?
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08-19-2010 05:58 AM
Hi
Yes, completely normal and possible.
You can send calls to a single CSQ from as many scripts as you like. You basically refer to the same 'CSQ' in two scripts on your Select step.
Aaron
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08-19-2010 05:58 AM
Hi
Yes, completely normal and possible.
You can send calls to a single CSQ from as many scripts as you like. You basically refer to the same 'CSQ' in two scripts on your Select step.
Aaron
Please rate helpful posts...
08-19-2010 06:15 AM
Thanks for the quick response...
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