I am running UCCE 8.0.1 with CVP and CUPS as the SIP proxy. I am looking to transfer calls to PSTN and release from CVP to free CVP ports. I am using the rfxxxxxxx method in the ICM script, which seems to work fine from CVP. However the SIP proxy send an Invite to our SBC instead of a REFER. Is there a way to configure SIP Proxy to send the REFER instead of the invite? I would like to release the call from our SBC as well.
The other idea was to insert a custom header in CVP I could then pull out at the SBC and replace with a REFER. Does anyone have any links to documentation on this?
Good afternoon,Strange occurrence happening. We two different agents getting connected to the same caller/customer. We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call r...
Is there a way in UCCE with using an admin script maybe using the email application in Call Studio to send out an email? I know in UCCX you can send out an email if the script were to fail but is there a way to do it in UCCE? Any help would be great!
Fun lab with Packet Tracer and running Cisco CME with 3 ip phones, 3 laptops, 1 switch, and 1 router. Fun lab with repetition. You will be able to test your phones and laptop for connectivity etc. Solution;see attached CME Packet Tracer L...