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uccx 8.5.1.10000-37

Hello,I am trying to find ISO of contact center express version 8.5.1.10000-37 but i couldn't find in download section -> cisco.com.Can any body help from where i can download this version ?Regards, 

Resolved! UCCX :Position in Queue issues after RNA

 hi all,I made a script and when the call is in queue, it announce the position of the call in queue. but when the same call gets connected to the Agent and Agent doesn't pick up the call (RNA) the call goes back into queue and incorrectly mention th...

nareh84 by • Level 3
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  • 1 replies
  • 0 Helpful votes

Cisco Agent Administrator

We have some of our developers looking into doing some research on writing custom integration with our phone system. Cisco seems to offer the most integration with their Agent Desktop software. The Cisco Agent Administrator seems to have what they ne...

Resolved! DEMO LICENSE IN UCCX 10.0

Hi,I tried to use Demo License for UCCX 10.0 which is in installtion Disk but I got the following error:"The license cannot be added because, either the license config repository cannot be accessed or the license is invalid. Please specify a valid pr...

Resolved! Precision Queue: Agent Order selection

Hi all, If my PQ uses Most Skilled Agent as the Agent Order and there is more than 1 agent having the same agent proficiency total, what is used for the tiebreaker to select the correct agent?a) i remember in the skilled group routing it will use alp...

uccx scipt question, get all lost calls

Hi all,I want to write a script to display all lost calls of the latest 5 days. I'm planing to have a second Work Site to display the list, so we can pro active call back our users.We use the Unified CXX Editor version 8.5, but I can't find documenta...

dsiegle01 by • Level 1
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  • 4 replies
  • 0 Helpful votes

retain ANI when transfering a call

hiI wrote a script for customer satification survey, using get digit and DB steps, and associated by a trigger ( say "3333"), quite straight forwar and works well.but there is a little catch, when the agent frowatd the call to the trggier extension, ...

Resolved! XML Parser exception catch

Hi guys, Is there a way to catch an XML Parser exception in UCCX 8.x? The intention is to use default values in case of malformed XML file, but I do not see the exact exception (com.cisco.wf.steps.io.SAXIOException) in On Exception Go To step. The er...

Finesse Multi-line support

I am using UCCX 10.5 and Finesse 10.5, if an agent telephone have 2 extensions, one for inbound call distribution, one for agent own used(agent talk to agent or talk to PSTN). If I want to make that when the own used extension is using (i.e. talking ...

UCCX Lab License

Anyone know what's the smallest UCCX license I could purchase?  I want to get IVR/scripting set up in my lab.  One standard agent would be fine. I'm told in older versions of UCCX a lab license was free, but now we need a real license.  And it looks ...

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