Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

Hello, Is it possible to play some audio prompt while waiting for the response from a web service in IVR script in order to avoid long silence?I have UCCE 10.0 with IVR deployed, so I can't use CVP functionalities like "fetchaudio". Thanks!Regards, D...

Good Morning,We are having intermittent issues where some agents are unable to answer a call from a CSQ. This seems to only be happening when the call is transferred from one CSQ to another.ScenarioThe call will come in on CSQ1 and Agent1 answers the...

Josh K. by Level 1
  • 482 Views
  • 2 replies
  • 0 Helpful votes

Hi Gays ,The system at this site is running for several years.We are working via db_cra and dealing with significant amount of data that effects our queries.What is the way to decrease the amount of stored data in this schema?  thanks sharon .

Hello All,I need some help implementing Post Call Survey in our contact center. By reading the PCCE documnetation, it is saying that i need to create a CVP call studio script. I believe i can handle the ICM and some other parts of the project but I n...

aaa by Level 1
  • 1743 Views
  • 6 replies
  • 0 Helpful votes

Hello I did complete the config of Personal Callback, and I see the reservation going through the Script, but the QueueToAgent node fails. The error logged in the CallRouter is: 09:51:18:461 ra-rtr Trace: (41 x 0 : 0 0) NewCall: CID=(151413,726), DN=...

mpirrone by Cisco Employee
  • 1354 Views
  • 4 replies
  • 0 Helpful votes

what is the meaning of uccx in partial state ?Does uccx in Partial Service means the database is corrupted ? or it is something related to uccx services itself ?Our uccx 10.5.1 cluster (one pub & one sub) both are in partial state, can i take its bac...

Hello Everyone,i would like to know what is the use of skill group, when creating an IVR based campaign.does it matter if it is progressive, predictive?I see no point in mapping a skill group,any input is appreciated.Thanks in advance

Top Solution Authors