Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
548
Views
0
Helpful
1
Replies

Supervisor records agent but can't hear recording

thomuff
Level 3
Level 3

‎04-15-2008 05:41 AM - edited ‎03-14-2019 02:06 AM

I have an IPCC Express Supervisor that can record all her agents and hear the recording with one exception she can't hear the one agent's recording. Weird huh? Any ideas? Thanks in advance.

Labels:
0 Helpful
1 Reply 1

smalkeric
Level 6
Level 6

‎04-21-2008 10:08 AM

verift the TCP and UDP ports that the Voip Monitor server was listening on.

http://www.cisco.com/warp/public/788/AVVID/voip-monitoring-recording.html

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents