Supervisor skill groups empty

[rbblue234]

Hey all,

We have a Unified CCX Premium 5.0(2)SR02_Build045. When i attempt to make supervisor work flow's My sill groups is blank.

in supervisor desktop i have a skill group called CSQ_Telephonic.

Any idea why i can not do this?

[anubhati]

Hi

From the problem description I understand that you are seeing "available Skill groups"  empty  while trying to add a new work flow through CSD.

This is a known defect with 5.x version which has not been fixed yet

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCth04959

In 7.x this issue is not seen

Hope this helps

Regards

Anuj