Contact Center

In a cluster of 1 call manager publisher and 1 call manager subscriber the publisher goes down. During this downtime the call center agents are unable to login to CAD. What can be the possible reason behind it and how to overcome such situation.

I have a customer  that is installing UCCE and they want to run side A and side B in stand alone if the visable and private network are both down.. Based on the SRND it states the system looks at the PG with the most active connections and takes over...

Hi,I am facing a strange problem with IPCCX7.0.Agent is ready(has skill set and assigned to the voice calls queue).WhenCaller calls,  all connects , then agent status automatically turns not ready(whih was ready before the call came) & call is automa...

We have a MCS7845I3-K9-CMC2 and I'm trying to figure out how to enable the RAID array to rebuild when you replace a drive.  Currently you have to go into the MegaRAID config tool and manually rebuild it which is a PITA.  Geoff I'm looking at you to c...

Hi,Iam having a new project CM 4.3(2) installation with IPCC 6.0 co-resident on the same serverI faced a BUG in 4.3(2) call manager which require an upgradeSo I upgraded to CM 4.3(2)SR1bWhen starting to install the IPCC,the CRS compatibility matrix s...

   Dear all,I have a NAM and CICM system both run in version 7.2(5).Now I have a new CICM complex, can I use ICM version 7.5 and integrate with the existing NAM 7.2?Because with the new CICM complex I need to use SQL 2005 because the SQL 2000 is EoS....

Hello,back in 2007 when we moved from a Cisco IPCC Express system over to a UCCE system, we were asked if our agents needed to have two extensions; one for ACD calls and a second for personal calls (non-ACD calls directly to them). At the time we wer...

I'm, having an issue with my Holiday Scripts where their either not turning on or not tuning off accordingly.What is the corret formate? I have them in as single date as date(09/06/2010) and for multiple dates as date(7/5/2010)||date(7/4/2011)Any ide...

Hello I need to know how can I to separate for source o calling number the calls to made a call type in webview?Anyone can help me?Thanks

I have two agents both in Ready, call rings in and Agent 1 does not answer causing a RONA but Agent 2 never gets the call.  The will ring then disconnect.  Has anyone seen this behavior before? If so what is the fix?

Reading through the forums I have seen several posts which make me think this should work, but I can't seem to get silent monitoring or recording using the agent desktop to work when the agent is connected through IP communicator.   Currently I have ...