02-10-2014 06:32 AM - edited 03-14-2019 01:04 PM
Hi there
When a supervisor forces an agent not ready using the Supervisor Desktop - the agent is automatically made not ready using a system generated code (33). Does anyone know if in the future supervisors will be able to choose which follow up code the advisor is placed in? Will this be a feature in finesse?
Many thanks
Rob
UCCX 8.0. CUCM 8.5
02-10-2014 06:38 AM
I don't believe this feature is found in either Cisco Supervisor Desktop or Cisco Finesse (UCCX 10+)
Tanner Ezell
www.ctilogic.com
02-10-2014 06:52 AM
Tanner is correct, this feature is not currently available in either product.
T
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