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About Robert Dawson
11-29-2020
Robert Dawson
Beginner
Expertise: UCCX, WFM, AQM, CUIC
Recent Badges
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Member since
10-31-2011
49
Posts
4
Helpful
0
Solutions
Latest Contributions by Robert Dawson
Latest Contributions by Robert Dawson
Discussions Robert Dawson has Participated In
TKBs Robert Dawson has Participated In
Blogs Robert Dawson has Participated In
Events Robert Dawson has Participated In
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Cisco Webex Workforce Optimization
Created by
Robert Dawson
in
Contact Center
09-06-2020
09-06-2020
Hi all. I’ve recently watched the Contact Center Express (CCX) Update and Roadmap – (DGTL-BRKCCT-101...
Workforce Optimization 12?
Created by
Robert Dawson
in
Contact Center
07-08-2020
07-08-2020
We're looking at an upgrade to UCCX 12.5 and I'm interested in what changes we will see in WFO Quali...
Re: I 100% agree, Aaron. I
Created by
Robert Dawson
in
Contact Center
09-21-2017
09-21-2017
"The same contact can't be inserted into a campaign more than once every 48 hours"Sorry to dredge up...
Mysteries of the Outbound Dialler
Created by
Robert Dawson
in
Contact Center
09-21-2017
09-21-2017
Hi everyone!I'm trying to get to grips with the preview outbound dialler and the documentation isn't...
XPATH to select a random node
Created by
Robert Dawson
in
Contact Center
12-02-2016
12-02-2016
Hi I'm trying to play a random prompt from a list of available prompts. I recognise that the 'Genera...
API Help: Get List for Prompt Files and Folder
Created by
Robert Dawson
in
Contact Center
11-24-2016
11-24-2016
I'm trying to run the get List for Prompt Files and Folder GET API to retrieve all the names and pat...
Ah yes we've looked at this
Created by
Robert Dawson
in
Contact Center
10-26-2016
10-26-2016
Ah yes we've looked at this one. We're a multi-skilled contact centre of almost 50 agents, who are i...
I've looked at this solution
Created by
Robert Dawson
in
Contact Center
10-25-2016
10-25-2016
I've looked at this solution before and it's worked well but the report lets us down by not includin...
Re: Height of EmbeddedWebApp Gadget
Created by
Robert Dawson
in
Contact Center
10-19-2016
10-19-2016
I seem to have resolved it by adding this line to the XML content: All I need to know now is how to ...
Re: Height of EmbeddedWebApp Gadget
Created by
Robert Dawson
in
Contact Center
10-18-2016
10-18-2016
Thanks so much for your help Denise, the gadget is now rendering at the correct height. One thing I’...
Height of EmbeddedWebApp Gadget
Created by
Robert Dawson
in
Contact Center
10-17-2016
10-17-2016
HiI'm trying to amend the height of the EmbeddedWebApp Gadget in Cisco Finesse.I've tried to set the...
Hi Deepak.
Created by
Robert Dawson
in
Contact Center
08-24-2016
08-24-2016
Hi Deepak. I've tried the default rmon.aef scipt and also tried customizing my own. Below is where t...
Something tells me this is
Created by
Robert Dawson
in
Contact Center
08-10-2016
08-10-2016
Something tells me this is why they call it Contact Center Express.
I was thinking the same this
Created by
Robert Dawson
in
Contact Center
08-10-2016
08-10-2016
I was thinking the same this Morning - it's a shame that this feature isn't a native part of CCX for...
We have the exact same
Created by
Robert Dawson
in
Contact Center
08-09-2016
08-09-2016
We have the exact same problem. It's a little Infuriating that you can’t configure queuing behaviour...
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Public Statistics
Date Registered
10-31-2011
05:54 AM
Date Last Visited
11-29-2020
02:16 PM
Total Messages Posted
49
Total Helpful Votes Received
4
Helpful Votes Given To
User
Helpful Count
Nathan Grovhoug
5
gorourke
2
Robert Dawson
2
Paul McGurn
1
dekwan
1
See all >
Helpful Votes From
User
Helpful Count
gorourke
1
Robert Dawson
2
bvanbenschoten
1
See all >