Hi folksI've been using the Set Enterprise Call Info step for a long time, and have noticed that the fields are not being set when a Call Redirect Step is used to transfer the call to another UCCX trigger. It works fine when redirecting to numbers ou...

Hi all. Our agents currently carry out consult transfers to translation patterns, which is not supported and comes with its own problems. We would like to use the direct transfer feature to transfer to a translation pattern...and that's not supported...

Hi all. I’ve recently watched the Contact Center Express (CCX) Update and Roadmap – (DGTL-BRKCCT-1011) Cisco Live presentation and I'm looking for some clarification regarding the announcement about Cisco Webex Workforce Optimization The roadmap sugg...

We're looking at an upgrade to UCCX 12.5 and I'm interested in what changes we will see in WFO Quality Manager at that release - but there is nothing on Cisco Documentation past WFO 11.5. Does anyone know if Cisco are planning a 12.X release of Workf...

Hi I'm trying to play a random prompt from a list of available prompts. I recognise that the 'Generate Prompt' step can achieve this but my prompts in question are going to be sitting in an XML file (see below) <?xml version="1.0" encoding="ISO-8859...