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Robert Dawson
‎07-08-2020
Beginner
Expertise: UCCX, WFM, AQM, CUIC
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1 Helpful Vote
10 Replies
5 Replies
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Member since ‎10-31-2011
48
Posts
4
Helpful
0
Solutions

Workforce Optimization 12?

Created by in Contact Center
07-08-2020
07-08-2020
We're looking at an upgrade to UCCX 12.5 and I'm interested in what changes we will see in WFO Quali...

Re: I 100% agree, Aaron.  I

Created by in Contact Center
09-21-2017
09-21-2017
"The same contact can't be inserted into a campaign more than once every 48 hours"Sorry to dredge up...

Mysteries of the Outbound Dialler

Created by in Contact Center
09-21-2017
09-21-2017
Hi everyone!I'm trying to get to grips with the preview outbound dialler and the documentation isn't...

XPATH to select a random node

Created by in Contact Center
12-02-2016
12-02-2016
Hi I'm trying to play a random prompt from a list of available prompts. I recognise that the 'Genera...

API Help: Get List for Prompt Files and Folder

Created by in Contact Center
11-24-2016
11-24-2016
I'm trying to run the get List for Prompt Files and Folder GET API to retrieve all the names and pat...

Ah yes we've looked at this

Created by in Contact Center
10-26-2016
10-26-2016
Ah yes we've looked at this one. We're a multi-skilled contact centre of almost 50 agents, who are i...

I've looked at this solution

Created by in Contact Center
10-25-2016
10-25-2016
I've looked at this solution before and it's worked well but the report lets us down by not includin...

Re: Height of EmbeddedWebApp Gadget

Created by in Contact Center
10-19-2016
10-19-2016
I seem to have resolved it by adding this line to the XML content: All I need to know now is how to ...

Re: Height of EmbeddedWebApp Gadget

Created by in Contact Center
10-18-2016
10-18-2016
Thanks so much for your help Denise, the gadget is now rendering at the correct height. One thing I’...

Height of EmbeddedWebApp Gadget

Created by in Contact Center
10-17-2016
10-17-2016
HiI'm trying to amend the height of the EmbeddedWebApp Gadget in Cisco Finesse.I've tried to set the...

Hi Deepak.

Created by in Contact Center
08-24-2016
08-24-2016
Hi Deepak. I've tried the default rmon.aef scipt and also tried customizing my own. Below is where t...

Something tells me this is

Created by in Contact Center
08-10-2016
08-10-2016
Something tells me this is why they call it Contact Center Express.

I was thinking the same this

Created by in Contact Center
08-10-2016
08-10-2016
I was thinking the same this Morning - it's a shame that this feature isn't a native part of CCX for...

We have the exact same

Created by in Contact Center
08-09-2016
08-09-2016
We have the exact same problem. It's a little Infuriating that you can’t configure queuing behaviour...

Hi Sathya. We've updated to

Created by in Contact Center
05-05-2016
05-05-2016
Hi Sathya. We've updated to 10.6 since and I believe the API capabilities of WFO can assist with thi...
Public Statistics
Date Registered ‎10-31-2011 05:54 AM
Date Last Visited ‎07-08-2020 08:41 PM
Total Messages Posted 48
Total Helpful Votes Received 4
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