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Termination Call Detail Peripheral Call Type Value

Hi Experts,

 

We are facing an issue wherein the Termination Call Detail table records show different values for the "Peripheral Call Type" field than expected

Whenever the supervisor uses "Barge-In" to barge into an active Agent call, the "Peripheral Call Type" for that call is displayed as "15" -Conference in the TCD table. The expected value is "23" - Supervisor Barge In as per the DB Schema guide

Kindly let know if any additional configuration needs to be done to enable this

 

Thanks,

Anand

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