Hi All,I am in the process of developing a custom Agent Real-Time report which should display the following :1. Total Talk Time for a call (Should be updated after every refresh for current  ongoing call)2. Total Hold Time for a call (Should be updat...

Hi Experts, We are facing an issue wherein the Termination Call Detail table records show different values for the "Peripheral Call Type" field than expectedWhenever the supervisor uses "Barge-In" to barge into an active Agent call, the "Peripheral C...

Hi Experts,I am in the process of developing a custom CUIC report where in the report should display real-time statistics for agents. One of the requirements is to highlight the Skill-Group Name field in the report when the agent is talking on a call...