01-30-2006 03:00 AM - edited 03-13-2019 11:27 PM
Hi,
I'm writing CRA scripts and I would like to set a tone during a Call Redirect step.
When a redirect step occurs, there is no sound at all on the phone unless called people answers.
Users are quite confused, they wonder if there is a problem and they usually hang up after a few seconds.
I guess this is a very common problem and I wonder if someone has found a fix?
Thanks for your replies,
Laurent.
02-03-2006 07:14 AM
You can create a IVR script for this .
02-06-2006 03:22 AM
Hi,
Thank you for your hint.
In fact I precisely developped an Auto-Attendant.
I've read the link but I still don't know how to play out a tone after having executed a "Call Redirect" step.
In this document they only mark the call as "handled" before ending the script.
Could you tell me exactly where I can find the solution to my problem in this document?
Thank you,
Laurent.
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