Hi everyone,
I have what I hope will be a simple question. I want to transfer a customer out of my contact center to another system. I can only transfer via PSTN, And the provider is a European SIP trunk provider.
Is there a way in an ICM script to forward a call to another number but before handing the call off, play a quick series of audio files?
If so, I can play a quick set of DTMF tones as a handoff message to the other system.
The ATT method of adding the *8 DTMF numbers to a string in a label will not work for me.
Thank you all!
