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Beginner

Transfer call to another system and play DTMF tones.

Hi everyone,

 I have what I hope will be a simple question.  I want to transfer a customer out of my contact center to another system.  I can only transfer via PSTN, And the provider is a European SIP trunk provider.

Is there a way in an ICM script to forward a call to another number but before handing the call off, play a quick series of audio files?

 

If so, I can play a quick set of DTMF tones as a handoff message to the other system.

The ATT method of adding the *8 DTMF numbers to a string in a label will not work for me.

Thank you all!

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