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Hello all,I have a question. Is there a wait timer in Call studio? I have an application that attempts to get information from a rest client. The client way specify that it is still gathering data. So the proposal is to set a wait timer for 5 sec...
Hello, I understand that for UCCX it is easy to include the customer call variables in a report, but I have UCCE.I am trying to find a way to display the call ani in a historical agent report.I am not having much luck finding an example on-line. I t...
Hi everyone, I have what I hope will be a simple question. I want to transfer a customer out of my contact center to another system. I can only transfer via PSTN, And the provider is a European SIP trunk provider.Is there a way in an ICM script to ...
Hello all,
I am trying to find an easier way to route a call based on time of day in Call Studio.
The issue is our ICM servers are in an American time zone, but the call centers that open and close are located around the globe using different time z...
Here is a very quick question.If a CCIE has a job title in america as a senior network engineer, of a Network architect. What would the title be in Germany?
Hello, I just want to point out that after setting the codec for CVP there is no mechanism for converting the files to the proper codec in CVP. It is up to the person/process that uploads the files tot he CVP server to make sure they are in the righ...
I am going to guess that the codec is changing and that is why the call is dropping. You can check the regions for the agents and make sure the call keeps the same codec.
Jabber has a built in Bridge. Call monitoring works. It uses used the built in bridge to fork the media. The phone config page has a drop down menu to enable the built in bridge.Am I missing something?
You could create a call type for released calls and place it right before the release call step in the ICM script. Then you could run a report on the call type.Otherwise CVP reporting may give extra detail on the calls.
I have had quite a few problems with Chome and with Firefox when using finesse. Things like the mouse stops being able to make selections in finesse.2 days ago I started to use Opera. I have not had any issues. It may be something to check out.
