04-14-2010 04:49 AM - edited 03-14-2019 05:34 AM
Is possible, install two ipcc on same call manager without high availability between they. I know of the all details about design, but i would like the know if is possible.
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04-14-2010 04:56 AM
Hi
Yes, you can have multiple UCCX clusters with one CCM cluster.
The only thing my customer complained about was that there is only one 'IPCC Extension' setting. When you set this, that agent will appear in both UCCX clusters admin interfaces... so you can get larges lists of resources in the AppAdmin pages and so on.
Regards
Aaron
Please rate helpful posts...
04-14-2010 04:56 AM
Hi
Yes, you can have multiple UCCX clusters with one CCM cluster.
The only thing my customer complained about was that there is only one 'IPCC Extension' setting. When you set this, that agent will appear in both UCCX clusters admin interfaces... so you can get larges lists of resources in the AppAdmin pages and so on.
Regards
Aaron
Please rate helpful posts...
04-14-2010 05:42 AM
Aaron
Thank very much, the CTI ports must be differ ?
04-14-2010 05:44 AM
Hi
Absolutely.
The two CCX servers must have separate JTAPI/RMJTAPI accounts, separate CTI Ports, separate CTI Route points...
Aaron
04-14-2010 06:04 AM
Aaron
Thank you very much.
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