Two Contact Center 7.0

[w.pimentel]

Is possible, install two ipcc on same call manager without high availability between they. I know of the all details about design, but i would like the know if is possible.

[Aaron Harrison · Accepted solution]

Hi

Yes, you can have multiple UCCX clusters with one CCM cluster.

The only thing my customer complained about was that there is only one 'IPCC Extension' setting. When you set this, that agent will appear in both UCCX clusters admin interfaces... so you can get larges lists of resources in the AppAdmin pages and so on.

Regards

Aaron

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[w.pimentel]

Aaron

Thank very much, the CTI ports must be differ ?

[Aaron Harrison]

Hi

Absolutely.

The two CCX servers must have separate JTAPI/RMJTAPI accounts, separate CTI Ports, separate CTI Route points...

Aaron

[w.pimentel]

Aaron

Thank you very much.