UCCE - Play Audio While Fetching Data

[douglasfir]

Hello,

Is it possible to play some audio prompt while waiting for the response from a web service in IVR script in order to avoid long silence?

I have UCCE 10.0 with IVR deployed, so I can't use CVP functionalities like "fetchaudio".

Thanks!

Regards, Dragan

[Chintan Gajjar]

i think you can do below:

call hold,

web service operation

call unhold

Chintan

[douglasfir]

Thanks Chintan,

This works with normal MoH, but I wanted to implement this in a specific scenario:

- Greeting message while performing query if there is any outage in the area from which the caller is dialing based on ANI (this is where I call far-end web service)

- If the caler is affected by some outage based on ANI, information prompt is played to the customer.

- The script continues further to main menu on IVR.

Do you know if it's possible to play something other than MoH somehow?

Thanks a lot!

Regards, Dragan