UCCE reporting

[Curtis Fuentes]

                   HI,

    I am new to UCCE. Does it have any wallboard feature that will allow supervisors to see whos next in the call Queue.

[Senthil Kumar Sankar · Accepted solution]

If you are using CUIC in you environment

You can use something called Dashboards, they are just webpages that can display the reports.

Create a Dahshboard, Add the Report whatever you want to View, Create a Permalink and run that Link in the system you want to see.

You can check the procedure of creating Dashboards from the below Guide (chapter 3 Dashboards)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_804/user/guide/CUICUserGuide_804.pdf

Regards,

Senthil