Hello Cisco Community,
In our environment, we are running UCCX 11.5, and we've recently outsourced routine administration tasks to a vendor. This vendor has a team of engineers, and we want to provide individual logins to each engineer for better accountability and security.
I attempted to address this by creating a local user with administrator privileges. However, despite granting these rights, the engineers are unable to log in to the Serviceability page and RTMT.
We are planning to upgrade to UCCX 12.5 soon, and as part of our preparations, we need to resolve this issue. Is there a way to create multiple accounts with full privileges similar to the initial admin account created during installation?
I've tried searching online for solutions, but unfortunately, I haven't been able to find any helpful resources. Your expertise and guidance would be greatly appreciated in resolving this matter.
Thank you in advance for your assistance!
Best regards,
Ashwin
