Hi All,I am not seeing rtr logs like before , not sure what changed and where to look.I am doing the same exact thing to pull the icm router logs - dumplog rtr /bd 05/22/2025 /bt 10:00 /ed 05/22/2025 /et 15:00 /oand even tried from portico -- but no ...
Forum Posts
Hi Team,I recently installed a fresh PCCE 12.6.2 setup , and I installed ECE 12.6.1ES9 web and DB , configured them in AW (Unified CCE Administration) , the ECE box in Unified CCE Administration is workingBut the agent gadget in finesse is returning ...
Hello,It seems like since out workstation group updated to Windows 11 that we have seen a lot more Cisco Finesse Disconnects and call drop issues. I was wondering if anyone else has experinced similiar issues after upgrading to windows 11. It seems l...
Cisco Unified CCX AdministrationSystem version: 12.5.1.11001-348 (SU1-ES03)Where does one get access to view the error repot that get generated when you click on "send error report" with the Finesse web page?
I have a question on the Courtesy Callback Entry app we have the Calling Line ID which is static 10 digit most of the time, and I would like to change this to dynamic based on what ICM provides.Here is what i have done, Set the Call.PeripheralVariab...
I've done a few installs of CCB, but never really done a serious deep dive into the solution. I recently posted a blog about a modifications I made to CCB to prevent it from being offered when your expected call back time was longer than your open ti...
We have one UCCX application in our environment that uses different time of day to forward calls to Dr. on-call cellphones. One of these time periods is 7pm-1am. The problem I am having is at midnight, the remainder of the 7pm-1am time is now being c...
Cisco Finesse Custom Gadget for pausing and resuming call recording, if vendor supplies API can finesse support this or do I have to use a third party like 2RING?
We have a lot of Threshold alerts configured to alert us to when no agents are signed into a specific queue/team and various others. I currently do not see a way to limit these alerts to only trigger at certain times of day. For example, if we work 8...
Our UCCE has stopped replicating data from AWDB to to B, no change has been made, the Database, Server, files, etc has enough space, we have noticed that when restarting the Distributor it inserts a fraction of the data in the Database, but after a f...
I've implemented the Finesse Calendar and have a scenario that the calendar does not to handle calls the way I expected.Here is the scenario. Using fixed business hours M-F 9am to 5pm. Contact Center wants to close from 11am to noon on a random day...
We have successfully succeed the inventory test an exchanged the certificate properly. still CuicLiveDataConfigTask not completed and showing alert in AW spog alert. tested the livedata, showing online but unable to see any real time data from AWDB o...
UCCEDearsI am in situation where we have CCMP 12.6 , i am very new to this platform and task assigned to me is to add user which can only add agents and skills.Kindly if someone have experience and can share the details steps.I have already done bel...
Resolved! UCCX SSO 12.5
Dear all, I am trying to setup Cisco UCCX (12.5) with SSO. I have followed the intructions by I face an error when trying to Click on Test SSO Setup Clould you please help me understand what I've missed ? Thanks for your Help David
Hello, This is regarding a UCCE environment version 12.6(2). We have successfully installed CUIC 12.6(2). When checking the data sources, there was only the Real Time & Historical data sources available to be configured; the Live Data Data Source is ...
