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Anybody know if there is UCCE 14 planned?  If yes what is the ETA?Or is there going to be numerous SU releases for current 12.5 / 12.6 versions and no v14?Thanks 

Engnr by Level 1
  • 1116 Views
  • 4 replies
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I have a list of customer numbers with are associated to agents. There is 10 agents and about 12000 numbers. Each number is associated to one of that 10 agents. My case is to check incoming number and route it to an agent.  I have no option to store ...

Genadi by Level 1
  • 261 Views
  • 4 replies
  • 0 Helpful votes

Hi , Need clarification, I made a call to PQ and agent where busy. CCB application got played and it told me hold time was 16 min, I selected a call back and less than  3 min it call me back.  why the huge discrepancy?  Can you anyone help me to und...

This situation drives me absolutely nuts. Got a call from a customer.  Their UCCX server was throwing an error when the script tried to transfer to voicemail.  I cracked open the script, and saw the call redirect.  Debugged it, and sure enough, it wa...

Greetings, Can you provide the URL and Body example to update a campaign via the Outbound API.  I am able to Create Campaign, Get Campaign Definition, Get Campaign Records, Import Campaign Records, Delete Campaign Records, and Delete Campaign, but th...

galguire by Level 4
  • 1204 Views
  • 6 replies
  • 0 Helpful votes