We are facing issue where live data for Chat CSQ having error as Internal Server Error - Could not fetch report data: null.
live report for voice CSQ is working but intermittently getting this error, but i am getting data. Chat CSQ data is empty
By looking to CUIC logs can see below
0000891352: 10.65.206.35: Aug 23 2019 12:57:33.565 +0530: %CCBU___________CUIC-3-ERROR: Response from API service for request made to 'https://localhost:9443/realtime/ChatQueueStatistics?ids=CSQ_Chat&userId=ddtest&': Status - 404, Response Body - <html><head><title>Apache Tomcat/7.0.72 - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 404 - /realtime/ChatQueueStatistics</h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u>/realtime/ChatQueueStatistics</u></p><p><b>description</b> <u>The requested resource is not available.</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/7.0.72</h3></body></html>
0000996893: 10.65.206.35: Aug 23 2019 12:57:33.565 +0530: %CCBU_CUIC_MODEL_OBJECTS-0-INFO: <- InitialDataRESTProvider.java:123user=<Loginid>:CuicApiException Exception occurred while trying to fetch initial data from primary live data service <localhost> rest status = null
0000996894: 10.65.206.35: Aug 23 2019 12:57:33.566 +0530: %CCBU_CUIC_MODEL_OBJECTS-0-EXCEPTION_INFO: %[build_date=Jan 18, 1970 11:15 PM][build_type=rel][exception=com.cisco.ccbu.cuic.rest.fw.exceptions.CuicApiException
at com.cisco.ccbu.cuic.rest.CuicRestClientImpl.verifyResponse(CuicRestClientImpl.java:119)
checked data sources all looks good.
Restarted socket IO service and still same.
We have the subscriber server acting as Master. Any one facing similar issue.
