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UCCX 11.6 Recent State History of Agent with Duration Negative Values

cristian.munoz
Level 4
Level 4

‎01-10-2020 09:24 AM

Hi All

The Finesse Supervisor has somes Agents with Recent State History with Duration Negative Values. What is means? How to explain this to Supervisor?

TIA

Cristian

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cristian.munoz
Level 4
Level 4

‎01-13-2020 10:00 AM

The Finesse Supervisor 

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