UCCX 7 .aef script question

[johnnywan]

So what we want to do is on a RNA the script will ring speakers through ReliCast/Informacast. Right now UCCX is thinking that the call completed if we send to speakers. All we want to do is ring the speakers (notification of call waiting) from the script while maintaining call control for a user to pick up this call. Consult transfer is being used but that is not working. Any suggestions? Thanks in advance.

[Anthony Holloway]

The place call step can place a call to some other device/destination.  Do note that for the duration of the ringing, the caller hears silence, so maybe do it after you have placed them on hold.  If you don't use the Place Call hold step in your queue loop, then consider using a Trigger Application step and run it asynchronously.