uccx 8.5.1 ivr-based outbound compaign

[tka]

Hello,

I'm quite new with uccx. &I need some info about uccx 8.5.1 ivr-based outbound compaign.

1) When trying to create a new outbound ivr-based compaign, at some moment we have to enter the application trigger. That means that there a script whi gonna be used to make calls. what is the STEP ( in the uccx editor ) really used to pass calls ?

2) How come the script knows what is the number to call even if the administrator didn't yet created the outbound compaign neither imported the contacts ? the contact should be an parameter of the step ( Q1 ) , any details please.

3) Is it mandatory to have SIP gateway , if there no need to know if the called is an answerin machine or fax ,... JUST we need to know if the call succeded or failed?

4) the non support of MCS 7816 with uccx outbound ivr-based compaign concerns just the support or there is struct verification even in Lab installs ?

Thanks in adavance.

[d.menkel]

tka,

Did you get a resolution to your questions? We are implementing the same outbound campaigns and would like to know how you have been supported on your project.

We are specifically interested in the setup of the SIP gateway and the requirements therein (Question #3).

Thanks,

Dave