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UCCX 9.0 - Agents dissappearing in Supervisor Desktop

Ayaz Khan
Level 1
Level 1

‎12-03-2013 08:14 AM - edited ‎03-14-2019 12:49 PM

Hello,

We are noticing that agents are appearing and disappearing from Supervisor Desktop for all supervisors.  Tried to uninstall/reinstall software with admin rights.  Status bar shows in service

Extact version - System version: 9.0.2.11001-24

If anyone encountered this issue or has any troubleshooting steps, please share.

Thanks,

AK

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0 Helpful
2 Replies 2

kbenoit33
Level 1
Level 1

‎12-04-2013 05:31 AM

Greetings,

When we have run into this in the past it has generally been because the agents have an active wireless adapter.

So, I'd check to ensure the wireless adapter is OFF. Let us know what you discover.

Keith

0 Helpful

Ayaz Khan
Level 1
Level 1
In response to kbenoit33

‎12-04-2013 06:54 AM

Issue was related to firewall settings on Agent PC.  Once turned off, agents were appearing properly.

Thanks,

AK

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