Write script variables in csv file - UCCX 8.5

[Sonain Zia]

Hi,

I need to write variable values into csv file and then upload it to ftp/sftp. I have UCCX 8.5 (SU1) Enhanced.           

This is how i am tryig to do but no success in uploading file.

Is it possible with the version i have ?

If not then can you kindly suggest anyother way of doing it?

Thank you,

Sonain       

[Gergely Szabo]

Hi,

it does not work that way. The Upload Document step saves the file into the Document Repository of the UCCX.

Now, you have one two options:

1. use the Document Repository,

2. use a Java library to save the file on a FTP or SFTP server. Check this document:

https://supportforums.cisco.com/docs/DOC-33115

Well, my bad, I always had the luxury of a UCCX Premium or IP IVR, wasn't aware of the fact that UCCX Standard and Enhanced won't allow the use of custom Java classes.

G.

Message was edited by: Gergely Szabo

[Sonain Zia]

Thank you for your reply.

I have looked into this document before. Document says that this will work with UCCX Premium while i have Enhanced license.

Sonain

[Gergely Szabo]

You have not even tried, did you.

Yes, the document says it because this is what I tested with. Try with Enhanced, it should work too, but I did not try it so I can't tell.

G.

[Sonain Zia]

you are correct, I have not tried it yet. As this is production system so that is why i am being cautious.

Sonain

[Jonathan Schulenberg]

Sorry to rain on the parade but custom Java classes are explicitly blocked by the CCX Enhanced/Standard license. Unless you can skip that step, and Gregely's document stipulates that it's mandatory, there will be no FTP for you.

What should work is doing an HTTP POST. You would use the Create URL Document and then Send HTTP Response to push the flat file off of the server. I don't have a step-by-step for this though.

PS- "You have not even tried, did you." LOL!

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