Was wondering if anyone could recommend a wallboard solution for UCCX 9 that would show realtime stats on the wallboard screen?
I know of the Cisco Intelligence Centre but apparently it only supports historical reports for UCCX 9 and we are after realtime agent/csq stats. I also see some suggestions for up to UCCX 8.5 but I am assuming these are not relevant to uccx 9 due to some change? (possibly why intelligence centre doesnt support realtime stats either on ver 9?)
SJS Solutions have recently added UCCE and X connectors to their visual communications solution Optymyse, there's an API to pull data from other sources as well. Free Trial is also available from sjssolutions.com
