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Current UCCX 8.0.2 on UCSWant to migrate to 10.6Please correct me on below options I have and which one is better please:Option 1. Same VM/Hardware upgrade, we only have 12 hours if we go for thisUpgrade to 10 and then to 10.6.Issues: Downtime needed...

Hi All,I'm designing a new solution for a CallCenter and one of the main features that are driving this new solution is the implementation of predictive dialing to improve the agents performance thus reducing the total number of agents. So far so goo...

I worked with TAC on an issue with desktop monitoring. They let me know that within the Postinstall.exe there is no way to have the primary nic automatically selected and this would have to be completed everytime if there is an issue with monitoring ...

Hi, How can I customize my Abandoned report in CUIC. For example, I only want to tagged abandoned that in queue for 25s and less than 25 seconds should not be tagged as abandoned call. Thank you

Hi, I have UCCX 10.6 and I have a question about scripting. When I have an integer like 5 10 or 15 I can use a switch statement to make a decision. But what if I have to make a decision if a value is between 5 and 10 or between 10 and 15? This can be...

Our client is getting this error, "Log in attempt failed because agent extension has been shared" when logging in at their CAD. Although the extensions are not configured as shared lines in CME. UCCX version used is 8.5.1.11004-25. We have restarted ...

Can the UCCX Quality Manager program support multiple UCCX systems?  This is not about supporting an HA pair put completely separate UCCX systems each of which are configured as highly available.  If not, where can I find supporting documentation?

Was troubleshooting a call disconnect issue while doing a blind transfer from CTI application , found RemoteLink-ACD  - Control Failure Conf Message recieved for invoke id [79610] failure code [12] peripheral error code [10137] error on the client ...

Anyone have a working solution for callback which maintains place in queue and are willing to share? I've been trying to implement this.  I've got callback working but can't figure out how to maintain place in queue. My solution, and all others I've ...

Hi Team, We tried below setup but we are not successful with Customer requested reporting Call Flow: Agent A make an outbound call to Customer Mobile/ Office phone number --> Once Agent answers Customer Queries, Agent will transfer the call to CVP ...

Hello Experts, For some reason the CUIC server is not able to display the historical data. It just says ' checking report execution process'  We have done the reboot , initialize local db etc but none worked. I found few Error logs but I have no id...

HII have an issue with my UCCE 9.x. Sometimes when an agent finish a call the state changes to Not Ready and then when he tries to change to Ready the state changes to Reserved and  CTIOS is freezed. The only solution is close and reopen CTIOS Agent ...