Contact Center

Hi, I am using UCCX 10.6. Agents and Supervisors are using Cisco Finesse for login.  In supervisor desktop, the supervisor can only see the state of the agent without reason code. For example, if the agent is not ready after login, in CAD it was show...

Hi Experts, I am getting the below error from rtr logs.  ra-rtr Device status down for DMP ID 3.  I need to find which device has the DMP ID 3 , is there a way for it. Thanks Sathya

Hi All, I have a customer wants to integrate UCCX with HPSM so when end user calls the UCCX a pop-up window appear at the agent desktop with the case number. Does anyone knows if this integration is possible?and how it can be done? or any suggested d...

Hi, all. Our customer uses contact center Cisco Unified Contact Center Enterprise 8.5 (UCCE)andOracle Siebel CRM 8.1 and Siebel Communications server running on an IBM AIX 5.3. Customer wish to integrate Siebel with UCCE, but Cisco Siebel integration...

We have one user who, when she uses he primary extension, she goes "Not Ready" but when she is finished with a call on her primary extension she does not automatically go back to a "ready" state while everyone else in the CSQ does. Any thoughts?

Hi Cisco I have some enquiry from our client which is the need solution for the contact center. This is for banking enviroment which is they their contact center daily job need to contact their customer to following the PAYMENT. Since they have so m...

Is there a way that when webchat is enabled, that a response stating that the service /office is currently closed. Can this be set within a calendar / time of day setting? I cannot see where this can be done. Thanks David

HI,when changing service level and percentage in CSQ and then update "it gives error "An error occurred while saving the CSQ Configuration data"

We are getting icmdba error when open icmdba in Rogger.Error message like "Unable to retrieve server list.Computer Browser service may not running.If so shut down icmdba and start computer browser service wait about 5 minutes and then restart icmdba....

Hi, We are using Cisco UCCE infrastructure. Currently CAD settings for a team XYZ are, to go into Work not Ready after a call. XYZ Team wants CAD to go into available/Ready after the call. Procedure to accomplish this task is required. Thanks.

we have a customer using Stad alone VXML outbound dialer. We are noticing for some calls Gateway sends delay response to VXML application of call result. Normally VXML app gets the response with in 45 seconds max but for some calls are getting respon...

Hi! I have encountered strange problem with Call Studio 11.0. Normally, when trying to debug CVP application , after build in VXML server has started I would press connect in "Voice application" view and see my application starting and pausing on br...