Contact Center

Hello guys, I have an UCCX 9.0(2) and CUCM 8.6. I created a satisfaction survey for a client. But after a few days, we noted a problem. To forward the end user to satisfaction survey script, the agents have to hangup the call with CAD button (Answe...

Hi Experts, Would like to reach out to you guys regarding TLS and SHA compatibility with ICM We are currently running ICM 8.5(4) with SHA-1and upgrading to 10.0(2), would like to know if SHA-2 and/or TLS 1.2 is supported for ICM 10.x Your input is g...

Hi Experts, Can anyone explain me the difference and usage of Network transfer preferred and network transfer enabled in Cisco UCCE. I have read the document but I am confused with below points 1. Any example of where these can be used. 2. Can both ...

Hi Friends I have installed Cisco Unified CCX Administration System version: 10.6.1.11001-31 in my environment. Recently it was updated. I have two agents and they are receiving calls on their extension during working hours. One of agent will receiv...

                   Hello,I have an enterprise client with CVP, ICM 8.x etc.  They have helpdesk ticketing system that generates emails.  We would like to create or trigger an outbound call that just plays a wav file or connects to an IVR.I would like...

we have 2 UCCX in HA-Mode in Version 10.6.1.11001-31 when i install the first node as a new installation, synchronize the the second node with the first node or the first node with the second node? the second node has currently the complete config.

https://tools.cisco.com/bugsearch/bug/CSCux50563 Anyone found a workaround for this? Thanks! -JT-

Hi Experts, Would like to know if there's a Cisco link where we can confirm if pending windows patches are compatible with our ICM version. Knowing this would be helpful in preventing potential treats to be installed on our ICM servers. ICM v8.5(4) a...

Hi, On UCCX Compatibility matrix its always showing Jabber 9.6 is the supported version. I dont see this updated even on the latest 10.6. Anybody know about UCCX and Jabber support roadmap? Why UCCX is not aligned with Jabber latest versions support ...

Hi AllI need a little assistance in scripting. I am creating a script in UCCX 8.0 which will authenticate a user using the USER ID and PIN info from CAll Manager. What i want to do is to use the Get User info step in UCCX to get the user ID from Call...

Is there a way to reconfigure the Call Control Gadget to rearrange the number pad and remove the contact part of the screen (hopefully to reduce the screen real estate)?