Contact Center

I have used the demo license in UCCX and I would like to know what is the expiry time in uccx and how do renew or reuse the demo license. It is just for practicing the lab...nothing much

Hi all, RONA = The count of calls that are redirected with no answer within the skill group service level threshold in the last interval. Derived from:Skill_Group_Interval.RedirectNoAnsCalls. Can a single call being tagged with more than 1 RONA cau...

Hi All, We have different CSQ's created in the UCCX and my question is, is it possible for the agent to see what CSQ are being called by the customer before the agent answer the incoming call? because they speak of different spiel to the customer on ...

Hi, My version of the UCCX is 9.02 and CUCM 9.1.2 I am creating a script for my organization on uccx where the caller will be checked based on the following: 1. language selection 2. Day of week 3. Time of the day 4. They will be prompted to Enter c...

Where does Finesse get the queue name for the default agent desktop? I have several queues that are not passing this information but even more that are working just fine. I am new to Finesse as well as scripting in UCCX/Java but I do pick up quickly....

I'm running CVP 11.0.1 / Call Studio 11.0 and am trying to use a Web Service element. When I load the WSDL file, the other options don't become enabled.  I click the load button and it pauses as if it is loading (button stays popped in and then pops...

This is a new install and I am about to go into training and production.  Odd behavior I have noticed on Finesse Admin and also Finesse Agent. For Admin when I click on a tab for instance Reason Codes, some of the sections will have the action button...

We had some issue with UCCX due to which server was restarted, however after that QM recording has stopped for all device profiles. I tried removing from jtapi and adding the phones as well as device profiles back and also did synchronize devices in ...

Hello All,I have been looking for some time for detailed traing on ICM scripting (UCCE 7.5 with CVP) and have not had much luck.Am hoping you experts can recommend a training path/provider. Have had my folks attend UCCE/ICM with CVP bootcamp but ther...

Hi folks, Need guidance, how should I pass parameters to an DATABASE element in Unified Call Studio v10.5. Logic is passing parameters will return values from database. (JDBC connectors are configured already). regards, Ritesh Desai.

Hi everyone I would like to config some HTTP script to provide online registration on our web server . Can i do it from CCX ? I mean , some man calling to ccx app and via dialing some button online registering  . Can anyone sahre information or expe...

Can anyone give me a hint about the SQL query used to calculate total logged in time (by agent) for a specific time period?