cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
77
Views
0
Helpful
0
Replies

UCCX Call Back

mightyking
Level 6
Level 6

Hi Expert,

I have a callback system that works fine. Now I need to work with two queues at once. We need to take into account the language in which the call was received and make the callback with the appropriate language. The language options are English and French.

I have the main script where I use a subflow to send the call to the callback script. In the subflow I send the CSQ and the language to the callback script. So far everything works fine. The problem starts when the callback script makes a call to a subscript for the callback call to be queued.  I am not able to send the CSQ and the language to the subscript where the call is queued. I would appreciate if someone could shed some light on this and help resolve this issue.

Thanks,

MK

0 Replies 0