System version: 8.6.2.22900-9
I'm a noob on this, and can't get this to work. I'm trying to do a call redirect to an auto attendant on a different phone system in Unity (same cluster). I can do the redirect fine to a local (4-digit) ext, but can't get it to work for a six-digit ext (#XXXXXX). I was thinking maybe it was the CSS that the UCCX trigger was in, so I tried adding some of the appropriate partitions to the UCCX CSS, but still no go. We do have voice mail overlap, hence the different phone system in Unity. Any advice?
Thanks!