drotheahit
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Beginner
Member since ‎11-07-2012
‎09-02-2022

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  • 61 Posts
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  • 24 Helpful votes Given
  • 15 Helpful votes Received
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We have a call center that handles voicemails from multiple UCCX lines via Unity Web Inbox. The problem is, agents can't tell which UCCX application the voicemail came from. We could use a separate vm account for each line, but that would be clunky. ...
I'm wondering if it's possible to create a CCX agent without extension mobility/device profile. In other words, I want to have the agent extension set as the primary line on the phone without having to login to the phone - it will always remain there...
I'm trying to get a CCX script working so that I can save a file (recording in a document) to a windows share as a wav file. I previously accomplished this via the jcifs external library (smb), but am having to transition to a different method for va...
I've been trying to catch CALL_DISCONNECTED states in my script and terminate via On Exception, like this: On Exception (Contact Inactive Exception) Goto End Yet I occasionally get this error: Default Script Error Report Trouble Code: Connected Trigg...
I'd like to provide call center managers a way to be able to modify select UCCX application parameters on their own. I know this can be done via a script where info is given via the phone which is saved to a document in UCCX which the main applicatio...
Community Statistics
Member Since ‎11-07-2012 09:08 PM
Date Last Visited ‎09-02-2022 04:01 PM
Posts 61
Total Helpful Votes Received 15