UCCX - Caller are on hold for 25 - 30 mins

[allwyn.reuben]

Cisco Unified CCX Administration - Version 8.0.2

Hi,

We are facing an issue where in the callers are on hold for 25 - 30 mins even when the queue is free and agents available to take calls. This happens frequently.

Please advice on how to fix this issue?

Thanks in advance....

[frzhang]

To verify, check real time report CSQ stats. If you see calls in the queue while having agent available for that CSQ, it's like CSCsw64328. Restart engine should clear the problem.