Contact Center

I just checked the Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide and CUCM 8.6 is not listed yet.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/m...

Dear all,I have recently installed Cisco TAPS on an brand new UCCX server.  Although I can dial to the Trigger and the call connects, but I couldn't hear the system prompts at all for saying "Welcome to Cisco TAPS".... blah blahI installed the TAPS_A...

Hi,Supervisor can only monitor/record one particular phone. Works fine.CCX is set to Recording Count 5I've ran the NICQ - all goodNot using SPANNot using G722 (G711)PC's have 1 NIC.The Supervisor gets an error "Silent Monitor Session Failed".When the...

what are the services are required for uccx(8.x) clustering...

Greetings,Is there anyway to get TAPS to work with UCCX 8.0(2) and CUCM 7.1(5).  I'm thinking of tring it by building a CUCM 8.x server and then seeing if the taps file is available, but before going to that trouble I thought I would ask.Thanks,Mark

UCCE with CAD:When agents show their statistics in the CAD window, and select Agent Detail Real-Time Display - the Avg Talking field is showing the same number for ALL agents.  For example, each agent shows a value of 2:26 for Avg Talking.  It would ...

Hi Folks, i need to know if Agnet E-Mail option in UCCX supports IBM Lotus Notes as it supports IMAP and SMTP which is i believe mainly required for Agent E-mail

Hi, I'm teaching a customer who just purchased CVP 8.5 (not installed yet). They were told that they wouldn't need too many ASR licenses - that within a call, they could use ASR and then free up the license within the self-service (VXML Server app). ...

Hello,I am new to "completely" managing a small contact center using UCCX 7.0.  My skills at configuration and script writing are extremely limited.  However, I am a quick learner especially, when I don't have a choice.  I have very limited technical...

Hi Guys,I would like to know if anyone has a Cisco publication on Siebel 7 integration for CCX. I am interested in deploying Siebel for UCCX (..not UCCE).Cheers.

Hi,We have made some changes in our environment such as CUCM upgrade etc and i have just come to configure two new agents in VoIP monitor and i get error reading from directory services.We have updated the JTAPI client, rebooted the server etc and ar...