Contact Center

Resolved! Call Treatment after agent disconnects

IPCC EnterpriseI have ICM 7.5 and IP IVR 7.xAfter an agent disconnects from a call I want to trasnfer a caller to another number. I have seen post on doing this with CVP but is there a way to do this with IP IVR?Thanks in Advance!Del

RONA for email/chat agent with MRPG in UCCE

Hello, all. I understand that you could setup RONA timer in agent desk settings for voice. How about chat/email that uses MRPG? Is there a configuraiton somewhere that can configure the timeout? We're NOT using EIM/WIM but a custom solution that tal...

Resolved! RONA with CVP not causing agent to go not ready

Guys, In CVP I want RONA to act like ti does when Agent Desk Settings control the RONA. Is there any way with CVP to control the RONA taking an agent to Not Ready? Thats what I want :)ThanksChad

EEMAPP can not load assigned email...

i have got error : 2011-08-21 11:30:04,464 WARN EEMAPP3003 The EemApplet could not loadthe assigned email:<com.calabrio.emailmanager.server.base.EmailMessageData{messageId=32151301,uniqueId=1979965407,csqId=6,folder=Assignments/agent/32151301.6,reci...

No Audio on transfered calls.

This one has me really stumped.A call comes into CCX and the agent gets the call. No problem there.The agent who got the call needs to transfer the call to another agent's ACD line. Agent hit's transfer key and dial's the other agent's acd line. The ...

Resolved! WFM export user/schedule data

Hello, all. Does anyone know how to export WFM (not QM) user/schedule data out? We have WFM 8 and want to export user/schedule data out to integrate with a third party reporting application. I've looked through a few of the WFM tables but couldn't fi...

UCCX - Caller are on hold for 25 - 30 mins

Cisco Unified CCX Administration - Version 8.0.2Hi,We are facing an issue where in the callers are on hold for 25 - 30 mins even when the queue is free and agents available to take calls. This happens frequently. Please advice on how to fix this issu...

Priority in queue based on the number of times the caller has called

Hi,One of my customer has requirement to to prioritize the call from caller if the same caller has called thrice within 24 hours. UCCX version is 7.0. It is standalone.Please let me know if it can be achieved?Thanks,Vinay

Destop Monitoring and recording not operate

Hi all,I have configured Desktop monitoring, but not is operating.I have CUCM 7.1.3 , UCCX 7.0.1 and IP COMM 7.0I run postinstall, NICQ and this showed that NIC pass all test (attach Logs)I configured voip monitor server with the DN of the agent, an...

Resolved! Removing a license from UCCX 8.0

Hi,Does anyone know how to delete a license from UCCX 8.0?It does not have the same options in the CLI that CUCM offers (e.g. file delete license ?????.lic)Thanks

Resolved! Wallboard stats broken after moving to a HAoWAN cluster

Hello, I am looking for some help trying to figure out what changes are made after moving to a HAoWAN cluster in relation to DB reporting for the wallboard app. I had/have the free comminuty wallboard script (thank you comminuty) working just great ...

ICM 7.5 Webview Reports

Hello there,I am working in a telecommunication company that has a contact center, with ICM 7.5 version.When I am generating Calltype reports; report 22 (Service Level report ) and compare it with CallType 32 report I found a strange thing:Call Type ...

Resolved! UCCX Script problem

Hello Everybody,I have big problem with one small part of my script in UCCX 8.5 (Std).I have one String = "aaa,bbb" and I want to split it to two strings first "aaa" and second "bbb"I set new variable: String one dimension array.When I add "Set myStr...

CCX Desktop Client Configuration Tool hangs when uploading

Has anyone see an issue where the Dekstop Client Configuration Tool hangs when uploading the created files back to the server? We are running UCCX 8.02 (not su1). The utility downloads everything fine, then gets to about 25% through uploading and ju...

Cannot Delete Script in UCCX 5.0

AnyoneI've managed to save a debug script to the repository, ie with the filename {MIVR:10.44.6.6]Emergency,aef, unfortunately because this contains unsupported characters I cannot delete or rename it and I think it’s causing issues with the original...

Contact Center

Forum Posts

Resolved! Call Treatment after agent disconnects

RONA for email/chat agent with MRPG in UCCE

Resolved! RONA with CVP not causing agent to go not ready

EEMAPP can not load assigned email...

No Audio on transfered calls.

Resolved! WFM export user/schedule data

UCCX - Caller are on hold for 25 - 30 mins

Priority in queue based on the number of times the caller has called

Destop Monitoring and recording not operate

Resolved! Removing a license from UCCX 8.0

Resolved! Wallboard stats broken after moving to a HAoWAN cluster

ICM 7.5 Webview Reports

Resolved! UCCX Script problem

CCX Desktop Client Configuration Tool hangs when uploading

Cannot Delete Script in UCCX 5.0

UCCX 12.5 - trying to check Previous Day on a script XML Document Data

Can't use attributes from Tasks API in Flow Designer

UCCX 12.5 Unexpected Shutdown

Set Wrap up Time for Warm Transfers in UCCX

Cisco Community Enhancements

UCCX15 Pre upgrade cop file

Is Script editor able to include transfer numbers within a label node?

UCCX SSO 12.5

Webex contact center analyser report to find calls hitting options

Print a list of users in ECE 12.6.1.3