Hello, I've created an administrator interface so that people can dial in and record prompts for a help desk. I would like to know how to set up authentication to this so that only agents of a particular resource group can pass. Right now, I kn...
Since upgrading to 8.5, we have started seeing calls tagged with Call Disposition 54. In all of the Cisco documentation I've seen, the codes only go up to 52. Does anyone have any information?
Hello,I'm currently working on a script that allows agents to login to a script to change 2 identical emergency prompts that are located in the en\BSC\ and fr\BSC folders but currently the script is only uploading 1 file and this 1 file is going to t...
Hi folks.I have a new EIM customer who wants to be able to seach activity by Resolution code. I didn't notice Resolution code as one of the default attributes that can be searched on. Any idea if this is possible?
Hi Guys,My Customer have the IPCCX version 7.0.1 and didn´t see the calls that are in contact service queue . Any idea who solve this problem? I am attaching the print about CSDThanks,Wilson
Hi guys,I'm working with a client running UCCE 7.5 with CVP with agents across multiple PGs and are now wanting to look at having call flows with calls queuing across multiple skill groups across multiple PGs. Can I just queue to an Enterprise Skill ...
We have integrated CUCM 8.0.2(standalone) with CCX 8.0.2(standalone), all services are up on CUCM & CCX. We have created the AXL, JTAPI & RMCM users in CCX and they are auto created in CUCM. Also the CTI RP and ports are auto created in CUCM.We have ...
Hi, I need help to create a part of a script which would have a menu with 'Press 1 for hardware support or press 2 for software support'. All our staff will be skilled in both areas and need to be able to answer either call but everyone will either b...
Hello,Cusomer want to integrade PSTN with the existing VOIP network running with CUCM 6.0 where as PSTN integraded with exisiting CUCM with Voice gateway. Now the customer want to have POC in which he also wants to have the auto attendant/ Auto respo...
We are currently having a challenge within calls counting as InternalCallSessions in CTIOS when an agent makes an outbound call. I've read all the articles about overlap sending and enabling in call manager and on route patterns. However all this d...
Hello,I have CTIOS already working properly (agents can login and receive calls).I am adding the silent monitoring. I have added the configuration from the server side (CTIOS based - listen port 42228 - i have added the peers which are ProggerA and P...
What I am trying to do is take info from the caller and then though the Agent Desktop Administrator use it to open a 3rd party app and populate that with those digits.I have written in my script to gather the digits from the customer and store then i...
Is there a way though UCCX to play the current time? What I am looking to do is have an option for system status for a caller. So a caller calls and presses opiton 8 for system status and i would like it to play the time and then it would play a prom...
I'm trying to have my script recognize a specific called number and then based off that call number queue call at higher priority and send to agent. I am in the debug state right now and it's blowing by IF statement for the called number. What am...
Hi,Is it possible to allow agents from different teams to chat with each other in uccx v8.0(2) ? I can't seem to find the parameter/setting to allow this (if one exists). Agents/Supervisors are using CAD. Thanks,Brian
