I have a customer who would like to be able to record company announcements via a script in UCCX and have it saved as a prompt. Is there a time limit on the length of a prompt which can be recorded?
Hi,I have a customer with UCCX 8.0.2.11002-3 running on a single server.I have a problem that script files that I save to the server are not listed in Applications > Script Management and do not appear in the drop down list of available scripts when ...
We are using IPCC enterprise 8.03 with CTIOS and offer multiple shifts in our call center. Due to security reasons, we would like to disable the last agent logged in info from the IPCC agent desktop. Currently when an agent launches IPCC desktop, it ...
HiCould some one give me some idea how to pass session information between scripts?I am testing a callback feature, the customer calls in and if placed in a queue gets the option to schedule a callbackThe main script collects the call back number and...
Good day.Today i've created CSQ and new agents for customer.CAD launch on the first agent was fine,it asked me upgrade version of CAD,upgrade took few seconds,after that on the second Agent's PC i faced with logging issue.See attachment.I see this er...
Hi all,Has anyone come across a problem installing CUIC on an IBM flavour MCS server?The error message from the installer is "MMCA installation failed. RPM returned 4"Any help or advice, no matter how small would be very much appreciated!Many thanksM...
An existing customer needs to add 3 agent licenses to a v5 CCX system. Looking on DCT and checking on the GPL the part code CCX-5.0-ADDON-ENH is active however the partner is being told that this is a mistake and that they can't use it.Can you clarif...
Hi everyone,How do I assign agents to a secondary work flow group?I'm currently running UCCX 7.0(1) with the Premium license. I have created multiple work flow groups as we have two queues and the teams for each queue want the inbuilt browser to beha...
Is there anyway to setup UCCX 8.0 where it could use a round robin type of selection criteria. in using "Longest Available" it uses the agent that is available the longest while if some other team members log out or go not ready when they return to n...
Hi All, I have the native voice recording setup and all seems OK in a permanent way however, every Friday and Monday I get no recorded files. I can't see anywhere if there is an option to select days to record - any ideas?Thanks
Hello everyone, we are planning to migrate from Windows-based UCCX 7.0 to Linux-based 8.0, right now almost all of our scripts heavily rely on ODBC and SQL connections for routing and logging calls.We are afraid that upon migrating to the new version...
Hello,I am preparin a design forone of our customers who is intested to have a DR side and the agents in a remote site , what i need is :1- What is the minimum bandwidth and dealy required for the private connection between the two sites.2- what is t...
Is there a Historical Report or utilitilty that can show during a selected time period what the "high water mark" is for the number of concurrent users logged in?In other words, if I have 50 named UCCX agents, and I have 40 Licensed Seats, are we clo...
Hi Friends, I am experiencing a scenario in CTI toolkit in Agent Desktop.When the Agent A log in with the Agent ID : 1234 , password : 1234 , Instrument Number : 1234 and he goes to Ready stateWhen the Agent B log in with the Same Agent ID of Agent A...
Where are the . msi packages located? I have a test server up and running with the 8.5.1 SU1 and need to get the update MSI to push out to the clients. Where can I locate the package at? I tried the below URL and I keep getting a not found from my UC...
