UCCX: Find all abandon calls from CCD table

[lohjintiam]

Hi all,

Does CCD table tag the call abandoned the same way for both ACD (abandoned in queue + abandoned while ringing on agent phone) and non-ACD (abandoned while ringing on agent phone) calls?

Thanks!

-JT-

[Mohamed Hussain Siddique]

Hi 

Yes it captures all the calls. Check the value for  Contact Disposition , if its 1 -> Abandoned , 2->Handled..... If you need exact abandon reason check abandoned calls report.

Regards

Mohamed