UCCX integration with Service Now

[Darren Lynn]

Hi all,

Has anyone ever integrated Cisco UCCX 8.5 with a ticketing system called Service Now (http://www.servicenow.com/)

I have a customer who is now using this system and would like to integrate UCCX 8.5 for screen pops etc.

Cheers

Darren                  

[networkteam]

Hi Darren

Have you gotten any response to this request as I just received a request to see if I could integrate UCCX 8.5 into Service Now for screen pops. 

Thank You

Rick Hayes

FGL Sports

[Darren Lynn]

Hi Rick,

I was given information which i passed to our engineers. The only method available using CAD is via Web Integration Action using standard HTTP.

Ive attached a PDF that was given to me by one of my local SE's

[networkteam]

Hi Darren

Thanks for the White Paper regarding the integration method between CAD and Service Now. looking over  the white paper and will be looking to implement this solution in the near future.

Cheers and Have a Great Day

Rick Hayes

FGL Sports