Has anyone ever integrated Cisco UCCX 8.5 with a ticketing system called Service Now (http://www.servicenow.com/)
I have a customer who is now using this system and would like to integrate UCCX 8.5 for screen pops etc.
Have you gotten any response to this request as I just received a request to see if I could integrate UCCX 8.5 into Service Now for screen pops.
Thanks for the White Paper regarding the integration method between CAD and Service Now. looking over the white paper and will be looking to implement this solution in the near future.
Cheers and Have a Great Day