Contact Center

We had a script created and I just noticed that within the script the application has about 20 Call Redirects that transfer calls to other scripts within the same IVR. Will this cause Looping within the system? Inbound Call -->Script1 --> Outbound Ca...

I met one problem:we need to use CUIC 8.5 to query an external data source. According to the BoM from CISCO, only SQL 2005 is supported.i would like to share the SQl 2005 of HDS or other UCCE SQl 2005. Is it possible?

We are wanting to use Crystal Reports to generate customer UCCX Reports.  The 1st level of effort was to locate, install and configure the Informix ODBC driver without loosing more hair.  Once that was done we were able to connect with Crystal report...

I would like to set port forwarding from a pulbic IP to a 2 private IPs. Could I use IP SLA to monitor Private IP B? If IP B is available, the public IP port 80 will forw---Posted by WebUser Kevin Ng from Cisco Support Community App

All,So, I have a client that is running UCCE 7.5, and they are looking to do an in place upgrade to 8.5.  Most of their hardware is pretty standard, except for the PGs.  There is a mix of virtual and physical servers, with drive configurations that a...

Hi, Is it possible for UCCX to generate a message notification to an agent via the CAD if there is a voicemail waiting for them?For example, if a call is placed into a queue but the wait times are too long, my script allows the caller to leave a voic...

                  Dear All,He have a small call center which is working on UCCX there are five agent .4 agent can able to login into CCX login and they can change their state ------means NOT READY to READYBut one agent is not able.....when we try to ...

The scenario is that you have  agents who have multiple skill sets and can take calls from 2 different IVR/Call centers.Now you want to assign calls from IVR1 a higher priority over calls from IVR2. Can that be done in ICM since the callsare coming d...

Hello Team,I have a client I am working with to upgrade its current UCCE 8.5 environment to 9.0. This particular customer runs a very critical call center so the plan is to do the "Technology Refresh" approach on UCS. The new servers will have new IP...

Hello,If i want an IVR that after an option is pressed runs a web service and retrieves the value, do i need to use UCCX or only CUCM with IP IVR?Sorry if it is a basic question, but i'm struggling it with :/Thanks in advance

I have installed EIM 9.0 in distributed architecture. In the listener service, the PG's are not listed. Please find the attached screenshot. Agent PG server is not yet installed. Is it required to have agent Pg service started before starting listene...

I'm trying to "Create Cisoc Unity User" within the CM administration. I select the Application Server and the Subscriber Template, both which appear to be correct. Then I get "Unmapped Exception (401)Unauthorized". This is the first time I've atte...

Hello friends,Based on the document, https://supportforums.cisco.com/docs/DOC-12335  I have enabled the auto recording in our small contact center express environment. It works pretty great, however sometime I am observing that, two of the agents are...