UCCX 8.5 SU1 (soon to be SU4).When we add/remove an Agent Skill (or update their competency in an existing skill), do we need to have them log out and back in to CAD or is the change instant?ThanksBill
Hi all,I am facing an issue: I do a forward all from 29123 to 33333 (RP_UCCX). When I call 33333 directely, I can make DTMF OK, when I call 29123 the DTMF is Not OK.Any idea?
Hi AllI want to be able to pass call data based on account number etc that i am capturing in one script and then use it in another. I have an inbound script that captures the clients account number and captures their details. If there are no agents a...
Hi All,How can I see the programming Code for UCCX Script? I have a script and want to see its Code , something like :int sum = 0;boolean alternate = false;boolean isValid = false;try { int i = 0; for (i = ccnumber.length() - 1; i >= 0; i--) { int ...
UCCX configured with an outbound IVR campaign will make the call, however there is no audio.When troubleshooting, I notice that the media IP being used is 0.0.0.0. This is the IP being sent in the SIP INVITE message generated by the UCCX server:Conte...
What is the real purpose of this software client applicaiton?Do you run it from each desktop before installing CAD or Supervisor?If you are upgrading from one verison to the next, do you need to run it again?
Hi,We have a lot of small contactcenters (1-2 phones), which we use because we need prompts and callqueueing for these small departments. Sometimes these departments want to be able to forward all incoming contactcenter calls to a 7925 wifi phone.Usu...
Hi,Is it possible to send "call waiting time of a customer waiting in queue" until his call is patched to an agent via a peripheral variable to agents desktop.
Hi,Does Cisco has some utility that i can use to perform stress testing of my UCCX script, before i bring it to production, i have called Restful Web services several times in my script. Thanks
Hello everyone, need your help. We are have a issue when people call into an application, they get the prompt to choos a menu option or a 4 digit extension. However, when they enter 4 digits, somtime the systems adds on an extra digit and send the ca...
Iam looking for prerequisite info whihc helps to understand the sizing of HDS. while i was going through the PCCE sizing it says default HDS instance stores data backup for 40 days only & one should setup saparate instance for HDS if data retention...
Good day. Client is requesting to set up multiple voice mail instead a general voicemail for their campaign. Is this possible? Also in UCCE is their a report where in you can generate voicemails received?Regards,J...
Hello,We have ctios agent desktop version 8 and we have ucce version 8. We have user that randomly was put to not ready state without clicking on anything and when she tries to put herself back all buttons are grayed out even she closed application ...
