Contact Center

I'm running Supervisor Desktop 8.0 and the team state is not refreshing. When I have a look to View/Prefereces the Refresh rate in seconds is greyed out and set to manual. When I login to Supervisor Desktop with another user the same field is greyed ...

Hi All - Is there any option to send CUCM logs and CDR to external Syslog server.I just want to move CUCM logs, CDR logs directly to syslog servers and don't want to keep in CUCM DISK, so whenever we want to get CUCM logs through RTMT, CUCM has  to f...

Dears,Could you help me. I am interested, which vendors will be certified or recommended of CISCO company instead ACE.Thanks

Hello everyone,    I'm just researching what else is available for Call Center environment.   UCCX is good product but if number of agents and incoming calls are really big (ex.  300 agents and plus remote location agents), what other products will y...

I am having an issue where the time in stat isn't correct.  I am looking @ supervisor and watching the agent status and the times are not the same.  I have tried to modify the intStatusSeconds = DateDiff("s",EventHappenedDateTime,CurrentDateTime) par...

Hi All.Now the customer is calling only calling number showing in agent desktop.  right now showing only cti port NO: After connected call it will come agent phone called id of the customer. any option is there Caller number should be shown to the ag...

Has anyone managed to access the LDAP directory in IPCC Express? I am trying to access the global phone book which is apparently stored in the local LDAP directory, but I can only use read only credentials which don't help. There is an "LDAP Pwd" v...

                   Hi All,We need to pass some informations from our UCCX 8.5SU3/CUCM 8.6.2a to our Asterisk Server.This two PBX are connected by a trunk sip.Is it possible to do it?I've read about sip header,but i've never work on it.Is it possible ...

Hello,I am trying to get TTS features in UCCX using Nuance Vocalizer for Network. I configured UCCX and the status of TTS Provider is "IN_SERVICE" (The Provider is defined as Nuance Volcalizer 4.0 as there is no 5.0 opton). In the UCCX scrip I config...

Hi All - We are facing one issue, the agents are getting the chat request when they are on voice call and vise versa. Please find attached "chat system parameter configuration" page.Please let me if any additional configuation requied.          SIVA...