UCCX Make REST Call when a call in abandoned in queue

[suraj.raval]

I want to make a REST call whenever the call is abandoned in queue, how can I achieve this?

[Jonas Fraga]

You can mark a Boolean variable which will be true when call goes to queue and then monitor disconnect event with "On Exception GoTo" and select "Contact Inactive Exception" to send this event to a label which will make your REST call.

Don't forget to clear the monitor with "On Exception clear" before your REST call to prevent looping.

[Thomas G. Johannesen]

Hey

Use the ContactInactive Exception as Jonas writing

Working example :

Best regards

Thomas