About Thomas G. Johannesen

Thomas G. Johannesen · 02-07-2022

Hey After upgrading my customers Finesse to 12.6.1 im running into problems with using the finesse API I have a custom gadget where the agent can set themself ready/not ready and answer calls. After a couple of times the buttons doesn't work anymore ...

Thomas G. Johannesen · 09-30-2021

Hey. I have some problem with getting my CUIC interface to show text and to show reports in Finesse (And ASC to work).When I open the CUIC interface the login page is not showing any text. and I can't login I can see in the console that i geting thi...

Thomas G. Johannesen · 06-18-2021

Hey. Anyone know if it is possible to disable the Standard Toaster nofitication in finesse (That only shows incoming call number). I have made my own, but it conflicts with the standard one

Thomas G. Johannesen · 02-03-2021

Hey All. Has anyone has success with use SignalR in a finesse gadget ? My negotiation fails every time with my signalR Hub Best regardsThomas

Thomas G. Johannesen · 11-15-2020

Hey. Does anyone know have to force emails into the ccp. I have some days missing in ccp, where it didn't work, and after i got i up and running it hasn't fetched the "old" emails. I have tried the "Inject Emails" without any luck. Right now i'm miss...

Thomas G. Johannesen · 10-03-2022

Hey Make a variable type string. Set it to be: D[now].month.toString() +"/"+D[now].date.toString() +"-"+D[now].year.toString()+" "+ T[now].hour.toString()+":"+T[now].min.toString()+":"+T[now].sec.toString() Then you get the current dateTime in you ...

Thomas G. Johannesen · 09-30-2022

Hej Jim An agent is not limited to only be i RC that the agents team has assigned. The assigned RC is only so the RC s in the dropdown. If you want a supervisor to change to other RC then the agent can select, you can make you own gadget that assigne...

Thomas G. Johannesen · 09-26-2022

By defaut the CCX script has the limit of 1000 execution steps. So each time you loop you use x number of execution steps. One execution step is one step in the script. You can change this value in the sustem paramters on the ccx appadmin page

Thomas G. Johannesen · 09-26-2022

Old post - sorry

Thomas G. Johannesen · 09-26-2022

Hey Greg We are using 2ring to a lot of our customer with success. They are solution plus partner. Overview Dashboards & Wallboards for Cisco UCCX/UCCE/PCCE - 2Ring

Member Since	‎11-04-2009 05:32 AM
Date Last Visited	‎10-03-2022 01:27 AM
Posts	203
Total Helpful Votes Received	413

User Statistics

User Activity

Finesse 12.6.1 (PCCE) error 401 on API in custom gadget

CUIC on UCCX 12.5su1 not working

Disable Cisco Standard Toaster Notification

SignalR in finesse

Socailminer / CCP emails missing

Re: Uccx rest api script

Re: Limit agent access to reason codes

Re: Get xml document data and compare with calling number variable in

Re: UCCX - Wallboards, Agent desktop notification & Real Time Reportin

Re: UCCX - Wallboards, Agent desktop notification & Real Time Reportin