has anyone been able to integrate a gadget on skill level or agent level., What i mean is to make an extra tab on the agent page (where an agent is selected and not on the page where all agents is listed).
My use case is that i want to have an...
Hey After upgrading my customers Finesse to 12.6.1 im running into problems with using the finesse API I have a custom gadget where the agent can set themself ready/not ready and answer calls. After a couple of times the buttons doesn't work anymore ...
Hey. I have some problem with getting my CUIC interface to show text and to show reports in Finesse (And ASC to work).When I open the CUIC interface the login page is not showing any text. and I can't login I can see in the console that i geting thi...
For the PCCE/UCCE you have to use the REST api
PCCE Overview - Packaged Contact Center Enterprise - Document - Cisco Developer
For adding new agents :
Agent Call API - Packaged Contact Center Enterprise - Document - Cisco Developer
You have to use the call hold / unhold step for this
The call hold starts music while the customer is waiting, the call unhold stops it. The delay step is have long the music is playing(if an agent get ready the call is rtansfer to that agent)
You have to use the "get User Info" step.
Step 1 is an variable with the type "User"
Step 2 is the extension of that user.
In you "Select Resource" step under "resource selected" you put in the variable. (and change the "Connect" to no)