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Thomas G. J.
‎07-08-2020
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1 Accepted Solution
1 Helpful Vote
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Member since ‎11-04-2009
61
Posts
28
Helpful
2
Solutions

UCCX 12.5 and CCP (Socialminer)

Created by in Contact Center
06-19-2020
06-19-2020
Hey All. I have an UCCX 12.5 on and internal domain : uccx.internal.local, and my CCP is in the dmz ...

Re: Calendar Management UCCX

Created by in Collaboration, Voice and Video Blogs
05-18-2020
05-18-2020
Hey. This can be done thru the ASC (Advanced Supervisor Capability) in finesse.Here you set it up so...

Re: Migrate UCCE 10.5 configuration Data to PCCE 12.0 setup

Created by in Contact Center
04-22-2020
04-22-2020
Hey Ramamoorthy Maybee this tread can help you https://community.cisco.com/t5/contact-center/migtaio...

Re: UCCX 12.5 Integration | Whatsapp, Facebook

Created by in Contact Center
04-22-2020
04-22-2020
Hey sinan. The Cisco Socialminer can integrate with Facebook out of the box. It comes free if you ar...

Re: UCCX building Prompt from variables

Created by in Contact Center
12-19-2019
12-19-2019
I'll just confirm that the german language is de_DE German : de_DE

Re: Too many transfer failures

Created by in Contact Center
12-19-2019
12-19-2019
Hey Alma. This exception can be trigged due to RONA calls. If a call is RONA 3 times, the system dis...

Re: How to show caller info for supervisor with Finesse API?

Created by in Contact Center
09-03-2019
09-03-2019
Hey gintas333 Try to look at the realtime api/schema Schema:http://:"UCCX"9080//realtime/schema Agen...

Re: SocialMiner Email Integration with UCCX

Created by in Contact Center
03-05-2019
03-05-2019
Hey James. Is your domain a valid domain? (Not local) Is there any firewall between the socilaminer ...

Not Ready Resource with Reason

Created by in Contact Center
03-05-2019
03-05-2019
Hey. Does anyone have an example for have to read a specific reasoncode from the output of the CCX E...

Re: UCCE 10.5 API - AgentSkill Change

Created by in Contact Center
10-09-2018
10-09-2018
For changing agents password you have to use a supervisor login. Admin login will not work. And the ...

Re: UCCE 10.5 API - AgentSkill Change

Created by in Contact Center
10-09-2018
10-09-2018
I used a lot of time with this (version 10.5 has not the best API) before I got it to workTest it wi...

Re: UCCE 10.5 API - AgentSkill Change

Created by in Contact Center
10-09-2018
10-09-2018
HeyThe login has to be a supervisor (not admin)This is from the documentation - But I think im using...

Re: UCCE 10.5 API - AgentSkill Change

Created by in Contact Center
10-09-2018
10-09-2018
Hey Danny. Which version are you using ? In version 10.x you have to use a supervisor login (and the...

All agents going not-ready in Finesse 11.5 (Ucce)

Created by in Contact Center
11-27-2017
11-27-2017
Hey. I have a case with one of my customer. They have experience that suddenly all the agents a goin...

Re: Finesse agent always on ready mode

Created by in Contact Center
11-23-2017
11-23-2017
Make a gadget that puts the agent back in ready state after an reserveved ( If you not will change i...
Public Statistics
Date Registered ‎11-04-2009 05:32 AM
Date Last Visited ‎07-08-2020 08:41 PM
Total Messages Posted 61
Total Helpful Votes Received 28
Helpful Votes Given To