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Thomas G. Johannesen
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About Thomas G. Johannesen
02-28-2021
Thomas G. Johannesen
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Member since
11-04-2009
95
Posts
133
Helpful
12
Solutions
Certifications
Latest Contributions by Thomas G. Johannesen
Latest Contributions by Thomas G. Johannesen
Discussions Thomas G. Johannesen has Participated In
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Re: UCCX Callback Script
Created by
Thomas G. Johannesen
in
Contact Center
02-23-2021
02-23-2021
Hey Pieter Please look at this post :https://community.cisco.com/t5/contact-center/uccx-callback-scr...
Re: Socialminer office 365 port requirements
Created by
Thomas G. Johannesen
in
Contact Center
02-23-2021
02-23-2021
Hey Saifuden Please look at this link :UCCX Integration with Office 365 for Agent Email - Cisco You ...
Re: Finesse Personnel Directory for Agent
Created by
Thomas G. Johannesen
in
Contact Center
02-22-2021
02-22-2021
Hey. The short answer is no. Only global and team based. The long answer is you can greate you own g...
Re: There you go:
Created by
Thomas G. Johannesen
in
Contact Center
02-10-2021
02-10-2021
Hey tlyons Try running this URL in your browser https:///adminapi/resource Login with your applicati...
Re: CUIC Report for the Calls missed During Off Business Hours.
Created by
Thomas G. Johannesen
in
Contact Center
02-10-2021
02-10-2021
Hey Aniket Here I have put in the steps in your script. And then can your se for each call the statu...
Re: Finesse agent - Modify call variable on screen?
Created by
Thomas G. Johannesen
in
Contact Center
02-10-2021
02-10-2021
Hwy Clifford Pre 12.5 you can use the gadget (and modify as your needs) from cisco sample gadgets re...
Re: CUIC Report for the Calls missed During Off Business Hours.
Created by
Thomas G. Johannesen
in
Contact Center
02-10-2021
02-10-2021
Hey Aniket0422 I will agree what Elliot wrote. This is have the script could look like And then your...
Re: Decline option in outbound preview
Created by
Thomas G. Johannesen
in
Contact Center
02-04-2021
02-04-2021
Hey No - You can't change these actions. The only way to do that is to make you own callcontrol gadg...
Re: UCCX Agent Based Predictive
Created by
Thomas G. Johannesen
in
Contact Center
02-04-2021
02-04-2021
Normaly this is a CSS issue on the CUCM Try check the callrouting there.
Re: UCCX Callback Script
Created by
Thomas G. Johannesen
in
Contact Center
02-04-2021
02-04-2021
Hey Here is Cisco Callback sample scripts hope that helps RegardsThomas
Re: SignalR in finesse
Created by
Thomas G. Johannesen
in
Contact Center
02-04-2021
02-04-2021
var notifications = $.connection.dataHub; //debugger; notifications.client.updateMessages = function...
Re: SignalR in finesse
Created by
Thomas G. Johannesen
in
Contact Center
02-04-2021
02-04-2021
Thanks
SignalR in finesse
Created by
Thomas G. Johannesen
in
Contact Center
02-03-2021
02-03-2021
Hey All. Has anyone has success with use SignalR in a finesse gadget ? My negotiation fails every ti...
Re: UCCX Expected Wait Time == -1 or 0 even though there is a queue
Created by
Thomas G. Johannesen
in
Contact Center
02-01-2021
02-01-2021
Hey If the excepted Waittime is -1 or 0, it means that the system cannot calculate the time. This ha...
Re: I like to add a option in my script
Created by
Thomas G. Johannesen
in
Contact Center
01-26-2021
01-26-2021
Hey. You can use the "Get Reporting Statistic" step in the UCCX editor to get the number of agents l...
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Public Statistics
Date Registered
11-04-2009
05:32 AM
Date Last Visited
02-28-2021
01:51 PM
Total Messages Posted
95
Total Helpful Votes Received
133
Helpful Votes Given To
User
Helpful Count
Shalid Kurunnan Chalil
5
Elliot Dierksen
5
Vaijanath Sonvane
5
dekwan
5
Patrick Curley
1
See all >
Helpful Votes From
User
Helpful Count
jim-j
10
SAIFUDEEN C .K
5
grebac.2ring
5
Vaijanath Sonvane
5
smeegada1
10
See all >