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- About TGJ
09-20-2019
Stats
Member since
11-04-2009
53
Posts
18
Helpful
2
Solutions
09-03-2019
07:56 AM
Hey gintas333 Try to look at the realtime api/schema Schema: http://:"UCCX"9080//realtime/schema AgentStats : http://:"UCCX"9080//realtime/VoiceCSQDetailsStats Best regards Thomas
... View more
03-05-2019
06:50 AM
Hey James.
Is your domain a valid domain? (Not local)
Is there any firewall between the socilaminer and the Exchange server ?
Best Regards
Thomas
... View more
03-05-2019
06:40 AM
Hey.
Does anyone have an example for have to read a specific reasoncode from the output of the
CCX Editor Step
Get Reporting Statistic - Not Ready Resource With Reason..
I know the output is a map with ConcurrentHashMap in it.
Best regards
Thomas
... View more
10-09-2018
08:32 AM
For changing agents password you have to use a supervisor login. Admin login will not work. And the supervisor has to be a supervisor for the agents team
... View more
10-09-2018
08:17 AM
I used a lot of time with this (version 10.5 has not the best API) before I got it to work Test it with Postman - and try either with "supervisorname@domain" or with "normal" login (supervisor's agent login/password)
... View more
10-09-2018
08:13 AM
Hey The login has to be a supervisor (not admin) This is from the documentation - But I think im using supervisorname@domain for the supervisor login Authentication To authenticate: * Administrators must provide a fully qualified user name (for example, user@cisco.com) and password. * Supervisors must provide their agent username and password.
... View more
10-09-2018
07:54 AM
Hey Danny.
Which version are you using ?
In version 10.x you have to use a supervisor login (and the supervisor has to be a supervisor for the user you are trying to change) username is "supervisorname"
In version 11.x you have to use an administrator login to do the task
From the documentation
Agent API :
Supervisors can only see and update agents who are on their teams.
When updating an agent, supervisors can only change the following parameters:
skillGroups
defaultSkillGroup
skillGroupsAdded
skillGroupsRemoved
agentAttributes
password
Best regards Thomas
... View more
11-27-2017
01:07 AM
Hey.
I have a case with one of my customer. They have experience that suddenly all the agents a going not-ready at the same time. Active calls are not dropped. This has happend a couple af times
I have looked in the finesse logs, pim logs, but they don't tell my anything.
What is the scenarios for this to happend (cucm failover, cti failover etc )
Customer version
UCCE Version : 10.5(3) , Finesse Version :11.5 , CUCM Version :10.5.2
Thanks
Thomas
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Labels:
11-23-2017
04:30 AM
Make a gadget that puts the agent back in ready state after an reserveved ( If you not will change it for all agents)
var currentState = user.getState();
oldState = newState;
newState = currentState;
ronaDelay = 30;
if (ronaDelay != 0) {
if (oldState === "RESERVED" && newState === "NOT_READY") {
setTimeout(function () {
user.setState(states.READY);
}, ronaDelay * 1000);
}
}
... View more
11-01-2017
07:39 AM
Hey All. When i try to update skills on an agent thru the API (on a c# code) on a ucce 10.5 I keep getting error 415 (unsupported media type). This failure is only comming on my post calls - so i can without problem get the skills on my agent, but i cannot change them (Via Post). If I try to change them thrue PostMan it works fine (Same username/password and same XML). I am using the c# extension RestSharp Here is my cSharp code:
System.Net.ServicePointManager.ServerCertificateValidationCallback = delegate (object obj, X509Certificate certificate, X509Chain chain, SslPolicyErrors sslPolicyErrors) { return true; };
System.Net.ServicePointManager.Expect100Continue = true;
ServicePointManager.SecurityProtocol = System.Net.SecurityProtocolType.Tls;
var client = new RestClient();
client.BaseUrl = new Uri(adminUrl);
client.Authenticator = new HttpBasicAuthenticator(adminUid, adminPwd);
var request = new RestRequest();
request.Resource = "/unifiedconfig/config/operation";
request.Method = Method.POST;
request.AddHeader("Content-Type", "application/xml");
request.AddHeader("Cache-Control", "no-cache");
request.AddHeader("Accept", "application/xml");
request.Parameters.Clear();
request.RequestFormat = RestSharp.DataFormat.Xml;
request.AddBody(xml);
IRestResponse response = client.Execute(request);
And here is the XML
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<operation>
<operationType>update</operationType>
<refURLs>
<refURL>/unifiedconfig/config/agent/9017</refURL>
</refURLs>
<changeSet>
<agent>
<skillGroupsRemoved>
<skillGroup>
<refURL>/unifiedconfig/config/skillgroup/5738</refURL>
</skillGroup>
</skillGroupsRemoved>
</agent>
</changeSet>
</operation>
The username and password is an Supervisor and the agent is in the team. Has anyone had this problem ?
... View more
10-30-2017
03:36 AM
Hey Vinod
UCCX realtime is not suported in CUIC standalone. So you cannot add that.
Best regards
Thomas
... View more
10-30-2017
03:29 AM
Hey.
When i try to update skills on an agent thru the API (on a c# code) on a ucce 10.5 I keep getting error 415 (unsupported media type).
This failure is only comming on my post calls - so i can without problem get the skills on my agent, but i cannot change them (Via Post).
If I try to change them i PostMan it works fine (Same username/password and same XML).
Here is my cSharp code where im using RestSharp:
System.Net.ServicePointManager.ServerCertificateValidationCallback = delegate (object obj, X509Certificate certificate, X509Chain chain, SslPolicyErrors sslPolicyErrors) { return true; };
System.Net.ServicePointManager.Expect100Continue = true;
ServicePointManager.SecurityProtocol = System.Net.SecurityProtocolType.Tls;
var client = new RestClient();
client.BaseUrl = new Uri(adminUrl);
client.Authenticator = new HttpBasicAuthenticator(adminUid, adminPwd);
var request = new RestRequest();
request.Resource = "/unifiedconfig/config/operation";
request.Method = Method.POST; request.AddHeader("Content-Type", "application/xml"); request.AddHeader("Cache-Control", "no-cache"); request.AddHeader("Accept", "application/xml"); request.Parameters.Clear(); request.RequestFormat = RestSharp.DataFormat.Xml; request.AddBody(xml); IRestResponse response = client.Execute(request);
And here is my XML in sending;
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<operation>
<operationType>update</operationType>
<refURLs>
<refURL>/unifiedconfig/config/agent/9017</refURL>
</refURLs>
<changeSet>
<agent>
<skillGroupsRemoved>
<skillGroup>
<refURL>/unifiedconfig/config/skillgroup/5738</refURL>
</skillGroup>
</skillGroupsRemoved>
</agent>
</changeSet>
</operation>
The username and password is an Supervisor and the agent is in the team.
Has anyone had this problem ?
Best regards
Thomas
... View more
Labels:
08-09-2017
01:44 AM
Hey Denise. The user.getUserId() in finesse is returning the peripheral agent ID and not the refUrl agentID The refurl Id is the Agent TargetID from the icm database where the user.getuserid() is the peripheral agent ID. 2 different Id's. For making changes to an agent i ned to use the Agent TargetID to the refUrl. so i can't use the user.getuserId() from finesse. Thx Thomas
... View more
08-08-2017
02:44 AM
Hey all Have do I get the refUrl agentId to use in the ucce API from Finesse. If I want to make skill changes to an agent thru the ucce API i have to call "/unifiedconfig/config/agent/<RefUrlagentId>". But if I get the user.getuserId() in finesse i get the agentId and not the refUrl AgentId. Anyone tried this? I know i can make search like this "/unifiedconfig/config/agent/?q=<user.getuserId()>, but this is a wildcard search, and can return more then one agent in the list (If i have 2 agents, 1 with user.getuserId() 3456 and 1 with ag user.getuserId() 345678 - the search will return both) - I only want the one specifik in searching for. My user.getuserId() = 12345 Ill make the search /unifiedconfig/config/agent/?q=12345 Ill get 2 records back - 1 with the Id 12345 and 1 with the id 12345678 - Ill only need the 1 with the id 12345 Best regards Thomas
... View more
Labels:
Created by
TGJ
in Contact Center
09-03-2019
09-03-2019
Hey gintas333 Try to look at the realtime api/schema
Schema:http://:"UCCX"9080//realtime/schema Agen...
03-05-2019
Hey James. Is your domain a valid domain? (Not local) Is there any
firewall between the socilaminer ...
03-05-2019
Hey. Does anyone have an example for have to read a specific reasoncode
from the output of the CCX E...
10-09-2018
For changing agents password you have to use a supervisor login. Admin
login will not work. And the ...
10-09-2018
I used a lot of time with this (version 10.5 has not the best API)
before I got it to workTest it wi...
10-09-2018
HeyThe login has to be a supervisor (not admin)This is from the
documentation - But I think im using...
10-09-2018
Hey Danny. Which version are you using ? In version 10.x you have to use
a supervisor login (and the...
11-27-2017
Hey. I have a case with one of my customer. They have experience that
suddenly all the agents a goin...
11-23-2017
Make a gadget that puts the agent back in ready state after an
reserveved ( If you not will change i...
11-01-2017
Hey All.When i try to update skills on an agent thru the API (on a c#
code) on a ucce 10.5 I keep ge...
10-30-2017
Hey Vinod UCCX realtime is not suported in CUIC standalone. So you
cannot add that. Best regards Tho...
10-30-2017
Hey. When i try to update skills on an agent thru the API (on a c# code)
on a ucce 10.5 I keep getti...
08-09-2017
Hey Denise.The user.getUserId() in finesse is returning the peripheral
agent ID and not the refUrl a...
08-08-2017
Hey allHave do I get the refUrl agentId to use in the ucce API from
Finesse.If I want to make skill ...
Public Statistics
| Date Registered | 11-04-2009 05:32 AM |
| Date Last Visited | 09-20-2019 04:52 AM |
| Total Messages Posted | 53 |
| Total Helpful Votes Received | 18 |
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