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Thomas G. Johannesen
‎02-28-2021
Contributor
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100 Helpful Vote
50 Replies
5 Accepted Solution
30 Helpful Vote
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10 Helpful Vote
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Member since ‎11-04-2009
95
Posts
133
Helpful
12
Solutions
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DevNet Class of 2020
Cisco Certified DevNet Associate
Cisco Certified DevNet Associate
Cisco Certified DevNet Associate
Cisco Certified DevNet Associate
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Re: UCCX Callback Script

Created by in Contact Center
02-23-2021
02-23-2021
Hey Pieter Please look at this post :https://community.cisco.com/t5/contact-center/uccx-callback-scr...

Re: Socialminer office 365 port requirements

Created by in Contact Center
02-23-2021
02-23-2021
Hey Saifuden Please look at this link :UCCX Integration with Office 365 for Agent Email - Cisco You ...

Re: Finesse Personnel Directory for Agent

Created by in Contact Center
02-22-2021
02-22-2021
Hey. The short answer is no. Only global and team based. The long answer is you can greate you own g...

Re: There you go:

Created by in Contact Center
02-10-2021
02-10-2021
Hey tlyons Try running this URL in your browser https:///adminapi/resource Login with your applicati...

Re: CUIC Report for the Calls missed During Off Business Hours.

Created by in Contact Center
02-10-2021
02-10-2021
Hey Aniket Here I have put in the steps in your script. And then can your se for each call the statu...

Re: Finesse agent - Modify call variable on screen?

Created by in Contact Center
02-10-2021
02-10-2021
Hwy Clifford Pre 12.5 you can use the gadget (and modify as your needs) from cisco sample gadgets re...

Re: CUIC Report for the Calls missed During Off Business Hours.

Created by in Contact Center
02-10-2021
02-10-2021
Hey Aniket0422 I will agree what Elliot wrote. This is have the script could look like And then your...

Re: Decline option in outbound preview

Created by in Contact Center
02-04-2021
02-04-2021
Hey No - You can't change these actions. The only way to do that is to make you own callcontrol gadg...

Re: UCCX Agent Based Predictive

Created by in Contact Center
02-04-2021
02-04-2021
Normaly this is a CSS issue on the CUCM Try check the callrouting there.

Re: UCCX Callback Script

Created by in Contact Center
02-04-2021
02-04-2021
Hey Here is Cisco Callback sample scripts hope that helps RegardsThomas

Re: SignalR in finesse

Created by in Contact Center
02-04-2021
02-04-2021
var notifications = $.connection.dataHub; //debugger; notifications.client.updateMessages = function...

Re: SignalR in finesse

Created by in Contact Center
02-04-2021
02-04-2021
Thanks

SignalR in finesse

Created by in Contact Center
02-03-2021
02-03-2021
Hey All. Has anyone has success with use SignalR in a finesse gadget ? My negotiation fails every ti...

Re: UCCX Expected Wait Time == -1 or 0 even though there is a queue

Created by in Contact Center
02-01-2021
02-01-2021
Hey If the excepted Waittime is -1 or 0, it means that the system cannot calculate the time. This ha...

Re: I like to add a option in my script

Created by in Contact Center
01-26-2021
01-26-2021
Hey. You can use the "Get Reporting Statistic" step in the UCCX editor to get the number of agents l...
Public Statistics
Date Registered ‎11-04-2009 05:32 AM
Date Last Visited ‎02-28-2021 01:51 PM
Total Messages Posted 95
Total Helpful Votes Received 133
Helpful Votes From