uccx , name to user step, disable the default prompt on failure

[hamed1900]

How Can i disable the default prompt on "name to user" step. If user put the wrong entery, I want my prompt would play rathar than default prompt which says: " You have entered the name of the user but I cannot find it, please press 0 to talk to operator"

Thanks,

HM

[Tanner Ezell]

Set "Maximum Retries" to 0, handle errors manually on the Unsuccessful/Timeout branches. As for the actual prompt played, simply set this as desired P[myPrompt.wav] or pMyNamedUserPrompt as appropriate.

Tanner Ezell
www.ctilogic.com

[hamed1900]

Hi Tanner,

I did not work, still when it fails, it plays the default Csico Prompts not my prompt.I handled the fault manually, on unsuccessfull, I put Goto Step and then in the step, I put my Prompts.

Thanks,

HA