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Hi, guys.Currently we are setting up ucce 8.5(2), cvp 8.5(1) and cubic 8.5(2).I tried to setup the data source for the cvp reporting server in cuic 8.5, but i was not able to connect.Basically, in the Data Source page, I entered the following details...

Xperts,qucik question, I am positioning UCCE for one of my customer and one question that cameup was If the private connection between side A & B is lost 1. what would be the bandwidth consumed for resync after the private connection recovers2. what ...

Hello;We recently upgraded our voice system to v8.5. We have two teams using UCCX, a day team and a 24-hour team. Our queues are configured for Most Skilled with a minimum skill level of 3. The users on the 24-hour team are skilled at level 2 for the...

In Cisco Agent desktop - agents are allowed to multi select wrap up codes?  Only one is written to the database.  does anyone know if it is possible to write more than one wrap code at the end of the agents call?        and have it written?         

Is there a place to download the base install media for QM and WFM version 9? The Cisco software download area only has the SU's, SR's. It needs to be the Cisco OEM version, not Calabrio's. Thanks in advance.

Hi - Facing issue with CTI Route Point in CUCM 8.5, where it is not getting RegisterCreated CTI Route Point with Proper Device PoolAssociated the same to PG userAdded the same in Dialled Number with CUCM RC and associate call Type and ScriptAdded the...

Hi,Is there a way in UCCX  to give customer an option like "Press 9 at any time to talk with agent ". This feature is available in CVP but I do not know how this can be done in UCCX. Kindly let me know if  this is possible in UCCX.

Hello,I am trying to create a script on Call Studio 9.0 containing a Web Service element.When I've loaded the URL after choosing URI, I get the following error:A part definition named Body in the WSDL has no type or element attribute, preventing it f...

                   Good day. I am working on a new campaign and would like to seek your opinions on how to configure a trunkline to UCCE. For example number  to be configured is 6322588. Any suggestion will be highly appreciated.          Nortel PABX...

hello everyonewho can telll me how to make the script: when no agent can handle the call and the call start queue then the IVR can tell the user how many people in the Q ?whether i should creat some Variable in ICM??

I have the attached script and when I have all users logged off or if I press 1 for voicemail the call just restarts the hold message. If possible could someone look at the script and let me know where I went wrong? Any help would be much appreciated...

CVP 4.0.1 Sr1All my media files are in C:\Inetpub\wwwroot\en-us\app location.On Studio - Project Properties - Audio Settings - Def Audio PAth URI - I specify the path as:http://10.1.17.18/en-us/app/My question is there a way to provide two locations ...