I am trying to make a REST API GET call to Service-Now to see if any user is found based on a variable of Calling Party ANI. I am only looking for a record and will make a decision if one exists or does not exist.
I can make a successful REST GET using a "static" number entry but I am unable to craft the REST URL using a variable "sANI" that changes on every inbound call.
Good afternoon,Strange occurrence happening. We two different agents getting connected to the same caller/customer. We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call r...
Is there a way in UCCE with using an admin script maybe using the email application in Call Studio to send out an email? I know in UCCX you can send out an email if the script were to fail but is there a way to do it in UCCE? Any help would be great!
Fun lab with Packet Tracer and running Cisco CME with 3 ip phones, 3 laptops, 1 switch, and 1 router. Fun lab with repetition. You will be able to test your phones and laptop for connectivity etc. Solution;see attached CME Packet Tracer L...